Master Quotation Terms and Condition for Purchase Orders to Critical Start, Inc. (“Critical Start”)

Critical Start, Inc. ("Critical Start") Master Quotation Standard Terms and Conditions for Purchase Orders

A Master Quotation shall be deemed accepted by Critical Start and Customer by: (i) Critical Start countersigning the Master Quotation which has been executed and returned to Critical Start by the Customer; (ii) Customer issuing an executed Purchase Order for the Products / Professional Services / Maintenance / Subscription Services referencing this Master Quotation (provided however, the terms on the Master Quotation shall control in the event that there are different or additional terms set forth in any Purchase Order submitted); or (iii) Customer sending an email or other writing to Critical Start referencing and accepting the Master Quotation. An executed Master Quotation, a Purchase Order, email or other writing referencing this Master Quotation are legally binding agreements and Customer shall be obligated to pay the amounts noted therein to Critical Start.

Critical Start shall invoice the Customer immediately upon (i) execution of this Master Quotation by Customer; or (ii) Critical Start’s receipt of a valid Purchase Order, email or other writing referencing this Master Quotation from Customer.

All prices are in U.S. Dollars unless otherwise noted. The pricing set forth in this Master Quotation may not include sales and use taxes, which will be included, if applicable, on the invoice. If not charged for sales and use tax, the Customer is responsible for sales and use tax reporting.

Payment terms are net 30 days from the date of Critical Start’s invoice. A late payment penalty of 1.5% per month will be assessed on late payments.

Payment can be made via a corporate credit card but must include an additional 4.5% surcharge of the total amount, including sales tax if applicable, to pay for the credit card transaction fees.

Any Professional Services provided to Customer by Critical Start, as identified within this Master Quotation, shall be governed by the Professional Services Terms in effect as of the Effective Date of this Master Quotation, and located at:, unless otherwise set forth in an applicable Statement of Work. If a Master Services Agreement has been executed and is still effective, then the Professional Services Terms in the applicable Master Services Agreement shall govern.

Professional Services must be used within nine (9) months from your invoice date, unless otherwise stated in an applicable Statement of Work (“Professional Services Period”). Any services not used within the Professional Services Period will be automatically forfeited by you, with no further action required of either party, and you will not be entitled to a refund or credit for any unused portion of the fees paid for any unused services.

Unless delivery is electronic, all products are shipped to Customer FOB Origin. Critical Start will prepay all freight and insurance charges and add these to the total amount stated above which charges Customer agrees to pay in compliance with the terms of this Master Quotation. Critical Start may elect to use a third party fulfillment partner to fulfill orders for products under this Master Quotation (including the original manufacturer where Critical Start is acting as a reseller).

Any terms and conditions included in an ordering document from the customer that are inconsistent, conflicting, or additional to the terms in this quote will be void.

Please return a signed and dated Master Quotation to your Critical Start Representative at the address indicated on the front page of this Master Quotation or fax a copy to (214-919-4050).

Manufacturer’s warranty applies. Critical Start does not give or imply that it gives any warranty on any product(s) it distributes or resells. Critical Start will provide commercially reasonable assistance to customers needing warranty assistance in dealings with the manufacturer(s) of the product(s) Critical Start distributes or resells.

Requests to return product(s) must be received within 30-days of receipt of the product(s). Approval for the return of product(s) is subject to the manufacturer’s return policy. All product(s) approved for return must: (i) be in new, unopened condition and complete, including but not limited to all packaging materials, instructions and accessories; (ii) has no permanent software keys issued; (iii) returned to Critical Start with a RMA number issued by Critical Start; and (iv) include the number of the Critical Start invoice wherein the product was purchased. Returns for credit are subject to a 20% restocking fee.
The Purchase Order will be construed in accordance with, and all disputes will be governed by, the laws of the State of Texas, without regard to its conflict of laws rules. The parties specifically waive application of the UN Convention on Contracts for the International Sale of Goods. Supplier irrevocably consents to the personal jurisdiction of the state and federal courts in and for Collin County, Texas, and irrevocably waives any claim it may have that any proceedings brought in such courts have been brought in an inconvenient forum.

Any notice to be given under the Purchase Order will be in writing and addressed to the party at the address stated in the front of the Purchase Order. Notices will be deemed given and effective (i) if personally delivered, upon delivery, (ii) if sent by an overnight service with tracking capabilities, upon receipt; (iii) if sent by fax or electronic mail, at such time as the party which sent the notice receives confirmation of receipt by the applicable method of transmittal; or (iv) if sent by certified or registered mail, within five days of deposit in the mail.

Professional services terms and conditions are located at MSSP Agreement is located at Service descriptions for MSSP offerings are located at


Ready to strengthen your security posture? Contact us today.