MSSP/MSP CHANNEL PROGRAM

Phase 3

Phase 3

Onboarding

You are required to complete:

1

Click Here to schedule a kick-off meeting with CRITICALSTART. The estimated meeting duration is approximately 30 minutes. During this meeting, our CRITICALSTART team will discuss the following:

Kick-off Meeting Overview


  • Team introductions
  • Project overview
  • Executive summary:
    • Recap Statement of Work (SOW)
    • Outline project overview
    • Outline expectations
  • High-level project milestones
  • Proposed project timeline
  • Share project plan
  • Next steps and action items
  • Set meeting cadence and key project dates
  • File sharing for the project
  • Stakeholder register, communication plan, and risk register

2

After the kick-off meeting, you and your users will receive a OneLogin invite. OneLogin will be you hub for accessing our Zero-Trust Analytics Platform (ZTAP) and, in some instances, the console of your products, such as Cylance and SentinelOne. Please note the OneLogin invite expires after 2 hours for security reasons. If you are unable to create a password and multi-factor authentication, your access will need to be reset.

OneLogin Setup Instructions


  • Setup a OneLogin password after receiving your invitation
  • Setup multi-factor authentication for additional security
  • Click here to download OneLogin instructions

3

If applicable, deploy endpoint agent software in your (MSSP/MSP) environment. After loading in your agents, you can begin downloading in your clients’ environment. After deploying at least 10% of your agents, you are ready for you and your listed users to have ZTAP training.

4

The project lead will coordinate training on CRITICALSTART‘s Managed Detection and Response (MDR) platform and ZTAP.

Your checklist
  • PHASE 1   Information Gathering
  • PHASE 2   Agreements Signed
  • PHASE 3   Onboarding
    • Schedule Kick-off Meeting
    • Setup OneLogin
    • Deploy Cylance Agents
    • Attend ZTAP Training
    • Complete MDR Questionnaire
  • PHASE 4   Tuning
  • PHASE 5   Go-Live / Active Monitoring
Having Trouble?

Email [email protected] to open a support ticket. Service support hours are 9:00am – 5:00pm, CST.