# Critical Start

> Managed Detection and Response (MDR) provider delivering human-validated cybersecurity operations backed by contractual SLAs.

## What We Do

Critical Start provides MDR services that combine agentic AI automation with human-led investigation. Every alert is investigated by a human analyst — AI accelerates triage and enrichment, but never replaces human judgment. Services are backed by contractual SLAs with financial consequences (service credits), not just aspirational targets.

## Core Platform

- **CORR Platform**: Full-visibility security operations dashboard giving customers real-time access to every alert, investigation, and response action
- **Trusted Behavior Registry (TBR)**: Deterministic ML that auto-resolves ~99% of known-good behavior, reducing alert noise without suppressing signals
- **MobileSOC**: Mobile security operations app for real-time alert management — no competitor equivalent exists
- **Agentic AI Pipeline**: Six named agents (TBR Agent, Case Agent, Investigation Agent, URL Analysis Agent, Suggested Verdict Agent, Summary Agent) orchestrate investigations

## Services

- Managed Detection and Response (MDR) — Essentials, Enterprise, and Signature tiers
- Advisory SOC Analyst
- Managed Vulnerability Services (VMS)
- Managed SIEM
- MDR for OT/ICS
- Digital Forensics and Incident Response (DFIR)
- Resilience and Prevention
- Microsoft Security Services

## Key Differentiators

1. **Contractual SLA accountability** with financial service credits — no other MDR provider leads with this
2. **Full signal transparency** via the CORR Platform — not a black box
3. **Human-validated investigations** with two-person verdict validation on critical findings
4. **Bidirectional integrations** across 30+ security tools that push response actions back to source
5. **MobileSOC** — only mobile security operations app in the market

## Links

- Website: https://www.criticalstart.com
- Platform Overview: https://www.criticalstart.com/platform
- MDR Services: https://www.criticalstart.com/services/mdr
- Request Demo: https://www.criticalstart.com/demo
- Emergency Incident Response: https://www.criticalstart.com/emergency
- Threat Intelligence: https://security.criticalstart.com