Managed Detection & Response (MDR) Services | CRITICALSTART
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Managed Detection &
Response for MSPs and MSSPs

Your customers look to you for security that actually mitigates breaches. Through CRITICALSTART, you can leverage Managed Detection and Response (MDR) services to effectively detect and resolve every alert. This approach can reduce your customer’s false-positive security events by 99%, with zero duplicate events, supported by 100% workflow, and enhanced visibility for both your team and customers.

 

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ENHANCE | PROTECT | PRESERVE

 

Our Approach

CRITICALSTART uses a trust-oriented approach to handle alerts at scale. Unlike our competitors, we “unprioritize.” In other words, we believe that every security event begins as equal. Our Trusted Behavior Registry (TBR) enables us to put our trust-oriented approach into action by automatically resolving what is known-good and can be safely trusted first – shifting focus to known alerts for triage and quick resolution.

 

 

Scroll left to right to see the difference
between prioritized and unprioritized

The CRITICALSTART Difference

The winning combination of these three key pillars makes it possible for CRITICALSTART to resolve alerts quickly and reduce any length of attacker dwell time in your environment.

Trusted Behavior Registry

Trusted Behavior Registry means we can scale to the needs of your business.

Full Transparency & Mobility

Full Transparency and Mobility means faster communication and containment of alerts through the convenience of a mobile app.

The Human Element

The Human Element means we are there around-the-clock, investigating any unknown alerts outside of the Trusted Behavior Registry.

“I would say that prior to the relationship with Critical Start, my SOC analysts were experiencing what we all call alert fatigue. Critical Start has really been able to reduce those alerts. Our SOC analysts are able to get through every alert they toss our way. I've been able to take our level three and level four analysts and put them back to work at what they were really hired to do.”
Scott Funk, Head of Security Operations
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“I find the Critical Start SOC analysts to be very knowledgeable. We rarely get things escalated to us that I feel they should have dealt with. It's been a very good relationship. Not having an event is not making the newspaper in that negative fashion is very, very important to us. That's part of the big value.”
Brad Hollingsworth, Director of Cyber Security
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“Our previous Manage Detection and Response vendor didn't do anything. They didn't notify us and it was a big gap. Critical Start, is a complete opposite. What I see, I see stuff going in and I see it coming out; and I see it in a beautiful format.”
Greg Biegan, Director of Security
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Why Partner with CRITICALSTART?

  • Retain and create stickiness in your accounts with ARR service
  • MOBILESOC for your MSP/MSSP and your customers
  • A single pane of glass for EPP/EDR/SIEM tools
  • Help customers operationalize their investment–-decreasing competition and increasing customer satisfaction
  • Participate in CRITICALSTART’s active customer health monitoring
  • Increase competitive advantage with strategic partners

Working with CRITICALSTART

Onboarding a customer is easy for both you and your customers. We offer:

  • Short, simple sign-up with 2 required documents
  • 24x7x365 monitoring means you’re always covered
  • Professional services including penetration testing, configuration and assessment services
  • Channel-only model means we don’t compete with your business
  • Integration across multiple tools
  • Fast onboarding process of 6-weeks or less