Prepare your business with On-Demand Breach Response


Phase 3


You are required to complete:


Click Here to schedule a kick-off meeting with CRITICALSTART. The estimated meeting duration is approximately 30 minutes. During this meeting, our CRITICALSTART team will discuss the following:

Kick-off Meeting Overview

  • Team introductions
  • Project overview
  • Executive summary:
    • Recap Statement of Work (SOW)
    • Outline project overview
    • Outline expectations
  • High-level project milestones
  • Proposed project timeline
  • Share project plan
  • Next steps and action items
  • Set meeting cadence and key project dates
  • File sharing for the project
  • Stakeholder register, communication plan, and risk register


After the kick-off meeting, you and your users will receive a OneLogin invite. OneLogin will be you hub for accessing our Zero-Trust Analytics Platform (ZTAP) and, in some instances, the console of your products, such as Cylance and SentinelOne. Please note the OneLogin invite expires after 2 hours for security reasons. If you are unable to create a password and multi-factor authentication, your access will need to be reset.

OneLogin Setup Instructions

  • Setup a OneLogin password after receiving your invitation
  • Setup multi-factor authentication for additional security
  • Click here to download OneLogin instructions


If applicable, deploy endpoint agent software in your (MSSP/MSP) environment. After loading in your agents, you can begin downloading in your clients’ environment. After deploying at least 10% of your agents, you are ready for you and your listed users to have ZTAP training.


The project lead will coordinate training on CRITICALSTART‘s Managed Detection and Response (MDR) platform and ZTAP.

Your checklist
  • PHASE 1   Information Gathering
  • PHASE 2   Agreements Signed
  • PHASE 3   Onboarding
    • Schedule Kick-off Meeting
    • Setup OneLogin
    • Deploy Cylance Agents
    • Attend ZTAP Training
    • Complete MDR Questionnaire
  • PHASE 4   Tuning
  • PHASE 5   Production Monitoring
Having Trouble?

Email [email protected] to open a support ticket. Service support hours are 9:00am – 5:00pm, CST.