You are required to complete:
During this phase, implementation is considered complete. If you have purchased CRITICALSTART‘s Managed Detection and Response (MDR) services, you will be moved into a Production Monitoring status.
During Production Monitoring, our Zero-Trust Analytics Platform (ZTAP) incidents are escalated to you and your team for closure and/or additional information for resolution. For high priority incidents, a 24x7x365 number is preferred so that CRITICALSTART analysts can reach a member of your team. High priority contacts are determined based on your notification schedule. Prior to Production Monitoring, CRITICALSTART will need for you and your team to confirm the notification schedule.
Need to add your client?
Need to add additional MSSPs to add their clients? Click here and we will take you to another tab to add additional MSSPs. If you have any questions, or need assistance, your CRITICALSTART team is here to help you. Thank you for your business.