The Most Effective
Managed Detection and Response

Improve your security posture and boost your SOC’s productivity

Stopping breaches is hard—but it doesn’t have to be.

Our managed detection and response (MDR) services simplify protecting your company and stop business disruptions from cybersecurity threats.

Get actionable insights

Eliminate confusion about overwhelming alert data. We protect your security operation’s investment while filtering out the noise

  • Resolve every alert through our seamless integration with your existing best-in-breed tools
  • Get protection across the attack surface and dynamic environments
  • Achieve an 80% reduction in false positives the first day of production monitoring

We only work with the best.

CRITICALSTART MDR services integrate with leading security technologies to detect every alert, resolve every alert and respond to breaches.

Realize fast protection

Our experts tailor our services to your security operation’s unique needs to understand your environment and detect the right threats. We help you make faster, more accurate decisions on which response actions to take.

  • Auto-resolve false positive alerts at scale using our Trusted Behavior Registry(TBR)
  • Get real-time monitoring, rapid investigation and continuous threat hunting and response from our U.S.-based security operations center (SOC) that’s available 24x7x365
  • Drive down attacker dwell time with MOBILESOC®, an industry-first mobile app so you can triage and respond on-the-go

Enjoy a true partnership

We’re on the journey with you even when your security operations change. As you make decisions about the security tools you’ll leverage, we’re there at your side, scaling with you and still stopping breaches.

  • Benefit from our well-trained, seasoned SOC. New analysts attend 300 hours of onboarding training and 60-80 hours of continuous training annually
  • Rely on a customer success manager who will ensure you’re receiving the necessary tools and support for continued success
  • Resolve incidents and outages quickly with our streamlined support

OUR SERVICES

What you’ll get with Critical Start

  • Freedom from intelligence overload

  • Relevant, timely and actionable threat intelligence

  • Coverage of every alert with 1-hour Time to Detection (TTD) and Median Time to Resolution (MTTR) SLAs

  • 100% transparency into how we’re working for you

  • Escalation of 1-2 alerts per day, on average, to your team

  • Named customer success manager



ONBOARDING

Learn about our onboarding process from lead engineer, Jacob Welter, including how we’ll help you optimize your security tools.

Enhance your team’s productivity with our Zero-Trust Analytics Platform™

Our Zero-Trust Analytics Platform (ZTAP) contains the industry’s only Trusted Behavior Registry™ (TBR) that’s purpose-built to resolve all alerts. As a result, your volume of alerts is reduced by more than 99%. We dramatically decrease your team’s workload by escalating less than 0.01% of alerts, and we never send the same alert twice.

How our SOC protects your security operations

Our U.S.-based SOC experts are key to our managed detection and response services, providing our MDR services customers with monitoring, investigation and respond 24x7x365 to get a full picture of risks in their environment.

Hear from an MDR services customer

The managed detection and response service has significantly increased our analysts’ efficiency to the point that they can focus on other areas of the business.


JUSTIN HADELY
Sr. Manager, Security Engineering, Alkami

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CRITICALSTART®, MOBILESOC®, and ZTAP® are federally registered trademarks owned by Critical Start. Critical Start also claims trademark rights in the following: Zero Trust Analytics Platform™, and Trusted Behavior Registry™. Any unauthorized use is expressly prohibited.