CRITICALSTART Fills Security Gaps for Mattress Firm

As more and more retailers found themselves in the headlines due to security breaches, Mattress Firm knew it needed an MDR security partner to help fill the gaps.

“Prior to engaging with CRITICALSTART, we really didn’t have a cybersecurity function,” said Brad Hollingsworth, director of cybersecurity for Mattress Firm. “Retailers started to be in the news on a regular basis. It started to get some Board-level, C-level attention. We needed to engage an outsourced SOC or an MDR, or somebody who could get in here quickly and start to fill this gap.”

As one of the first MDRs, Critical Start became the obvious choice for Mattress Firm.

“Critical Start was one of the first MDRs out there, so it was really an easy decision for us,” added Hollingsworth. “We have a really good relationship with the Critical Start MDR team. I find the Critical Start SOC analysts to be very knowledgeable. We rarely get things escalated to us that I feel they should have dealt with. It’s been a very good relationship.”

Success for Mattress Firm is partly measured by keeping the company out of the news headlines. “Not having an event is not making the newspaper in that negative fashion is very, very important to us. That’s part of the big value.”

Full Video Transcript:

I’m Brad Hollingsworth. I’m the Director of Cyber Security for Mattress Firm. Prior to us engaging with Critical Start, we really didn’t have a cybersecurity function. Retailers started to be in the news on a regular basis. It started to get some Board-level, C-level attention. We need to engage an outsourced SOC or an MDR, or somebody who can get in here quickly and start to fill this gap. Critical Start was one of the first MDRs out there, so it was really an easy decision for us. We have a really good relationship with the Critical Start MDR team. I find the Critical Start SOC analyst to be very knowledgeable. We rarely get things escalated to us that I feel they should have dealt with. It’s been a very good relationship. Not having an event is not making the newspaper in that negative fashion is very, very important to us. That’s part of the big value.