Critical Start Leadership
Our Department Leaders
Umair Masud
Director,
Product Management
Tim Bandos
VP of Sales Engineering
Sarah Brooks
Senior Manager, Onboarding
Yogesh Patil
VP, Engineering & India Site Leader
Alan Bain
VP of Sales
Dwayne Myers
Vice President of
Channels and Alliance
Michael Costantino
Area Vice President (AVP) of Sales
Jennifer McAnneny
Sr. Director,
Customer Success
Chuck Talley
VP, Services
Leading the way in Managed Detection
& Response (MDR)
Our Mission
At Critical Start, our mission is clear and essential: stop business disruption by preventing breaches. Through our award-winning Managed Detection and Response (MDR) services, we provide 24x7x365 monitoring, investigation, and response. By integrating proactive security intelligence with human-driven expertise, we empower organizations to detect and mitigate threats while addressing critical vulnerabilities— ensuring a stronger, more secure future.
Our Goal
To set the industry standard in MDR by delivering the greatest risk reduction of a breach. We provide complete signal coverage across IT and OT environments, eliminating blind spots, enhancing visibility, and ensuring operational resilience. With contractual SLAs, flexible deployment options, and a human-centric approach, Critical Start helps organizations minimize breaches, reduce risk, and achieve meaningful security outcomes.