Effective Date: May 11, 2026
This Website Terms of Use ("Terms") governs your access to and use of the websites operated by Critical Start, Inc. ("Critical Start," "we," "us," or "our"), including www.criticalstart.com and any related subdomains (collectively, the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site.
These Terms apply solely to your use of the Site. If you are a customer of Critical Start's products or services, your use of those products and services is governed by the separate agreement between you and Critical Start for such products and services.
We may modify these Terms at any time by posting the revised Terms on the Site with an updated effective date. Your continued use of the Site after any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
You may use the Site for lawful purposes to learn about Critical Start and our products and services, access resources we make available, and communicate with us through forms and contact methods provided on the Site.
(a) You may use information on Critical Start products and services (such as data sheets, knowledge base articles, white papers, and similar materials) purposefully made available by Critical Start for downloading from the Site, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your internal business purposes, (3) make no modifications to any such information and (4) do not make any additional representations or warranties relating to such documents. You may print off reasonable copies of any page(s) from the Site for your own personal use, and you may draw the attention of other users within your organization to content posted on the Site.
(b) You may quote short portions of content on the Site, but not copy substantial portions of the content of an article or web page on the Site or copy such content in its entirety, provided that, where reasonable, (i) you credit Critical Start at the end of such quote, and (ii) if you publish the quote on a website, you include an attribution link to www.criticalstart.com from within such article.
(c) Should you wish to make use of any of the content on the Site other than as expressly permitted above, please contact legal@criticalstart.com for permission prior to any such use.
You agree not to:
The Site and all content, features, and functionality thereof, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the design, selection, and arrangement thereof (collectively, "Site Content"), are owned by Critical Start or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
CRITICALSTART, the Critical Start logo, TRUSTED BEHAVIOR REGISTRY, TBR, MOBILESOC, and other Critical Start product and service names, logos, and slogans are trademarks or registered trademarks of Critical Start in the United States and other countries. You may not use these marks without the prior written permission of Critical Start. All other trademarks, service marks, and logos used on the Site are the trademarks, service marks, or logos of their respective owners.
Critical Start grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Site Content for your internal informational and evaluation purposes, including evaluating Critical Start's products and services. This license does not include any right to: (a) resell or commercially redistribute the Site or Site Content; (b) download, copy, or otherwise reproduce Site Content for any purpose other than internal review and temporary caching as part of normal browser operation; or (c) make any derivative use of the Site or Site Content.
You may submit information to us through forms on the Site, including contact forms, demo request forms, and content download forms. By submitting information, you represent that the information is accurate and that you have the right to provide it to us.
Unless you have a separate written confidentiality agreement with Critical Start, do not submit any unsolicited business or technical materials through the Site that you consider confidential or proprietary. Any Submission will be treated as non-confidential and non-proprietary.
Your use of the Site is also governed by our Privacy Policy, available at www.criticalstart.com/privacy-policy, which describes how Critical Start collects, uses, discloses, and otherwise processes personal information in connection with the Site. To the extent personal information is submitted through or collected from the Site, Critical Start will process such personal information as described in the Privacy Policy. Critical Start may preserve and disclose information submitted through or collected from the Site, including form submissions and Site usage data, if required by law or if Critical Start determines in good faith that such preservation or disclosure is reasonably necessary to: (a) comply with legal process or governmental request; (b) enforce these Terms; (c) respond to claims that content violates third-party rights; or (d) protect the rights, property, security, or safety of Critical Start, its customers, users, or the public.
The Site may contain links to third-party websites or resources, or may reference or integrate with third-party technologies, tools, or services. These links and references are provided for your convenience only. Critical Start does not endorse and is not responsible for the content, products, or services of any third-party websites. CRITICAL START DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.
THE SITE AND ALL SITE CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CRITICAL START DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
CRITICAL START DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
THE SITE CONTENT IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY. INFORMATION ON THE SITE REGARDING CRITICAL START'S PRODUCTS AND SERVICES, INCLUDING PERFORMANCE DESCRIPTIONS, CAPABILITIES, AND OTHER PRODUCT INFORMATION, IS SUBJECT TO CHANGE AND DOES NOT CONSTITUTE A BINDING OFFER OR COMMITMENT. THE SPECIFIC TERMS OF ANY PRODUCTS OR SERVICES WILL BE SET FORTH IN A SEPARATE WRITTEN AGREEMENT.
NOTHING ON THE SITE CONSTITUTES PROFESSIONAL CYBERSECURITY ADVICE, LEGAL ADVICE, OR OTHER PROFESSIONAL ADVICE. YOU SHOULD CONSULT WITH APPROPRIATE PROFESSIONALS BEFORE MAKING DECISIONS BASED ON INFORMATION OBTAINED FROM THE SITE.
NO ADVICE, INFORMATION, OR OTHER CONTENT OBTAINED FROM THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THESE TERMS OR IN A SEPARATE WRITTEN AGREEMENT BETWEEN YOU AND CRITICAL START.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CRITICAL START, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF CRITICAL START HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF CRITICAL START AND ITS AFFILIATES FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).
YOUR SOLE AND EXCLUSIVE REMEDY AGAINST CRITICAL START FOR DISSATISFACTION WITH THE SITE OR ANY SITE CONTENT IS TO STOP USING THE SITE.
You agree to indemnify, defend, and hold harmless Critical Start and its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your misuse of the Site or violation of applicable law in connection with your use of the Site; (c) your violation of any rights of a third party; or (d) any Submission you provide.
These Terms and any dispute arising out of or related to these Terms or the Site shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
You agree that any legal action or proceeding arising out of or related to these Terms or the Site shall be brought exclusively in the state or federal courts located in Delaware. You consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CRITICAL START EACH WAIVE THE RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SITE.
You acknowledge that any breach of Sections 3 (Use of the Site) or 4 (Intellectual Property) of these Terms may cause Critical Start irreparable harm for which monetary damages would be inadequate. You therefore consent to Critical Start seeking injunctive or other equitable relief in any court of competent jurisdiction without the necessity of proving actual damages or posting a bond, in addition to any other remedies available at law or in equity.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Critical Start regarding your use of the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties regarding the Site.
If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Critical Start's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights or obligations hereunder without the prior written consent of Critical Start. Critical Start may assign these Terms without restriction. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
Any notices to Critical Start should be sent to:
Critical Start, Inc.
Attn: Legal Department
6100 Tennyson Parkway
Suite 200
Plano, TX 75024
legal@criticalstart.com
The headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions about these Terms, please contact us at:
Critical Start, Inc.
6100 Tennyson Parkway, Suite 200
Plano, TX 75024
(877) 684-2077
