Most MDR providers make response time promises in their marketing. We put ours in the contract, with financial service credits when we miss. Higher tiers receive larger credit percentages.
Most MDR providers show you a dashboard. We show you the actual investigation: the alert, the analyst, the reasoning, the response, the outcome. In real time.
Our AI resolves 99.83% of false positives automatically. Every remaining alert is investigated by a human analyst.
100+ integrations, 30+ bidirectional. No proprietary agents. No forced replacements.
Approve containment actions, review investigations, and manage alerts from your phone. No other MDR provider offers this.
Choosing the best MDR provider means looking beyond marketing claims.
| Evaluation Criteria | Critical Start | Typical MDR Provider |
|---|---|---|
| SLA commitments | Contractual, with financial service credits | Marketing claims, best-effort targets |
| Investigation visibility | Every alert, analyst note, response action, in real time | Summary dashboard only, black-box triage |
| Alert handling | Every threat alert investigated by a human analyst | Automated filtering, AI-only triage for most |
| Response actions | Bidirectional, executed in your existing tools | Notification only or limited response scope |
| Mobile operations | MobileSOC app: containment, approvals, visibility | No equivalent |
| Analyst continuity | 90% retention: the team that learns your environment stays | Industry-average turnover, rotating analysts |
| Ownership | Independent MDR specialist | Acquired, bundled, or one product in a larger platform |
The best way to evaluate Critical Start is to see the platform, review the SLA contract language, and talk to someone who can answer your technical questions directly. No sales pitch. Just a transparent conversation.
No asterisks.
