Meet our SOC
The Critical Start Security Operations Center (SOC) provides 24x7x365 security monitoring, investigation, and response through our MDR services. We take on the complexity of cybersecurity to simplify your daily operations.
Human-driven, AI-assisted security operations delivered 24x7x365
Whether you are looking to expand the capacity of your security operations, optimize the efficiency of your security tools, or alleviate alert fatigue for better security outcomes, the multiple, U.S.-based CriticalStart® Security Operations Centers (SOCs) have you covered.
Our SOC centers deliver Managed Detection and Response (MDR) services built on the principles of extreme ownership and full transparency. With contractual SLAs for every alert regardless of priority, human-driven analysis, and adherence to your tailored playbooks and Response Authorizations, your peace of mind is our SOC's bottom line.
Security Expertise You Can Trust
Our Security Analysts follow intensive and ongoing training that ensures they understand your security tools, evolving tactics, techniques, and procedures (TTPs), and the most effective responses and proactive actions you can take to reduce the risk of a breach.
- ISO 27001 certified
- Microsoft Solutions Partner for Security
- Microsoft Intelligent Security Association (MISA) member
Best-in-Class Platform
With the Critical Start Cyber Operations Risk & Response platform , there is no black box – you see what our experts see. The SOC team provides alert escalation, triage, timelines, threat analysis, evidence, and recommendations directly within CORR (Cyber Operations Risk & Response) to streamline communications when it matters most. And you can take CORR with you. The MobileSOC® app gives you full security analysis, SOC communications, and threat containment on-the-go.
Human-driven, Technology Assisted Analysis
Whether auto-resolved based on our Trusted Behavior Registry®(TBR®) or escalated in accordance with our human-driven investigation procedures, your alert notifications will include full details, response actions at your fingertips, and immediate communication with real people—not bots. All response actions are documented with two-person approval to maintain accuracy, compliance, and trust.
Hear From Our Customers
"We could not staff a 24x7 SOC, but even if we could, we could not touch the level of service provided by Critical Start. The cost savings are huge for the value that we receive." – CISO, Leading U.S.-based Food Distributor
We Call Them Experts for a Reason—It's Why You Can Sleep Better at Night
We never stop learning
Critical Start SOC analysts are provided over 300 hours of specialized training and are protected by senior analysts teaching the skills, knowledge, and toolsets needed to lead the industry.
An 8-week intensive training program is required for all new hires- Analysts are trained on all EDR, SIEM, and XDR tools we integrate with
- Analysts have 10 hours set aside every 2 weeks for ongoing training, including post-exploitation investigations, malware reverse engineering, and security engineering
We never stop watching
Our SOC provides continuous detection and response coverage backed by contractual, industry-leading contractual SLAs for every alert, regardless of priority
- Customizable and auditable Response Authorizations allow Critical Start to isolate hosts, disable user accounts, force session log off. and more
We keep you ahead of the curve
Critical Start SOC's certified security experts proactively evolve our detection tools.
- Analysts can create detections and incorporate Indicators of Compromise (IoCs) based on the latest threat intelligence
- Two-person integrity reviews for all response actions ensure quality control for every customer