MDR That Delivers: Real Response, Transparency, and Human-Validated AI | Randy Watkins

Randy Watkins, CTO of Critical Start, joined the Dark Reading News Desk at Black Hat to discuss what CISOs should expect from MDR providers. He explains why true response goes beyond notifications, how Critical Start backs actions with 60-minute SLAs, and why transparency into every investigation and response matters. Randy also shares how Critical Start uses AI responsibly with an AI-accelerated, human-validated approach that speeds investigations without sacrificing trust.