Responsible AI in MDR: AI-Accelerated, Human-Validated | Chris Carlson of Critical Start

Responsible AI in MDR means keeping humans in the driver’s seat. At Black Hat, Chris Carlson, Chief Product Officer at Critical Start, joined ISMG to discuss how Critical Start has embedded trustworthy, human-validated AI directly into its MDR platform. He explains why AI should accelerate investigations rather than make autonomous decisions, how private models and strict governance build trust, and why high analyst retention and transparency are critical to customer confidence. Chris also shares his long-term vision for MDR, moving beyond detection and response to helping CISOs measure and reduce risk across their entire security program.