MDR marketing claims '5-minute response time' but contracts hide loopholes. Critical Start's CTO Randy Watkins reveals the SLA gotchas—Service Level Objectives with zero teeth, metrics that track triage not response, and 60-day onboarding exclusions—plus the accountability checklist that separates real commitments from empty promises.

Can you fast-track your OT security program? Critical Start and GuidePoint Security reveal the crawl-walk-run methodology: start with asset visibility and crown jewel identification, progress to continuous 24/7 monitoring via existing IT infrastructure, and mature into micro-segmentation and threat hunting—without the vendor language gap that blocks IT and OT alignment.