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Gartner® Peer Insights™ Reviews for  CRITICALSTART

Managed Detection and Response Services Ratings on Gartner® Peer Insights™

Why we believe we are one of the highest-rated MDRs on Gartner® Peer Insights™

Most security tools just perform “good enough.” And good enough typically falls painfully short at the precise moment of a breach. Managed Detection and Response (MDR) services can provide that strategy and process, but only if it also doesn’t settle for anything less than stellar performance. That means treating all alerts as equal and never accepting risk as part of the cost of doing business. That’s why our security experts built a system, platform and service that quickly detects every event, resolves every alert and stops breaches.

But breaches shouldn’t just be stopped – they should be prevented. Managed Detection and Response services are an essential tool in resolving alerts, the right way. Read the Gartner® Peer Insights™ MDR Reviews below and learn why our clients trusted Critical Start MDR services to provide complete endpoint protection.


Hear from those working with CRITICALSTART on Gartner Peer Insights.

gartner mdr review handshake

Critical Start is Critical to Our Operations

The service Critical Start provides is an integral part of my organization’s security. I could not even imagine trying to self manage a tool like Cylance Optics, Carbon Black Defense or Palo Alto Cortex XDR without their assistance. Their team is professional, quick to respond and has been able to tune our system to act exactly how I explain, time and time again.1

gartner mdr review man with phone

Solid Platform and Service, and a Great Security Partner for Our Organization

Critical Start has steadily improved its analysis of security events, as well as its delivery of services over time. We were one of the first customers to request managed services of our specific endpoint security technology, and they adapted well to the new tool, overcoming challenges that were presented. We have been pleased with their partnership and the value they bring as an extension of our security team.1

gartner mdr review couple at desktop

Perfect Addition to Augment In-House Team

“Critical Start has been a welcomed addition to our smaller group of security personnel. Adding their expertise and monitoring capabilities has helped reduce our workload related to security events allowing us to focus on other IT projects and enhancements. The process of implementing Critical Start SOC into our environment went smoothly. We are happy to have the extra set of eyes they provide helping us keep an eye on security related events.1

Take a look at Critical Start’s overall rating and more Critical Start reviews at Gartner® Peer Insights™.

Take it from our clients

  • BRAD HOLLINGSWORTH

    I find the CRITICALSTART analysts to be very knowledgable. We rarely get things escalated to us that I feel they should have dealt with. It’s been a very good relationship.

    Director of Cybersecurity at Mattress Firm
  • SCOTT FUNK

    I would say that prior to the relationship with CRITICALSTART, my SOC analysts were experiencing what we all call alert fatigue. CRITICALSTART has really been able to reduce those alerts… I’ve been able to take our level three and four analysts and put them back to work at what they were hired to do.

    Head of Security Operations at MoneyGram

1 Critical Start Managed Detection and Response Services Reviews, Gartner Peer Insights, https://www.gartner.com/reviews/market/managed-detection-and-response-services/vendor/critical-start/product/critical-start-managed-detection-and-response-services

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