Introduce your SIEM to the most effective threat detection and response solution available. 

Security Services for SIEM: Achieve optimal security and business performance

If you are struggling to fully leverage your Security Information and Event Management (SIEM) system, you are not alone. In fact, 53% of organizations report that their SIEM solution was ineffective in detecting or responding to a security breach.1   

That’s where Critical Start steps in. Our Security Services for SIEM empower you to unlock the full potential of your SIEM investment from management to enhanced threat detection, ensuring optimal security, compliance, and business performance. 

Stay ahead of cyberthreats  

Maximize value

We optimize log sources and data ingestion to enhance threat detection and investigation. 

Reduce false positives

Our Cyber Operations Risk and Response™ platform filters out known good behaviors to alert our Risk and Security Operations Center (RSOC) analysts only to potential threats. 

Improve security & minimize risk

Ensure your log sources are working with SIEM Coverage Gaps analyses; map your threat detection content and validate MITRE ATT&CK® Framework coverage for ongoing security relevance. 

Increase Efficiency

Our expert teams handle Tier 1 and Tier 2 SOC support, freeing your time to focus on business safety.

Optimize breach reduction

We ensure complete transparency into your data and detections, backed by dashboards that measure key performance indicators (KPIs)

Integration with the leading security tools

Our solutions seamlessly integrate with leading SIEM tools from the following vendors:

Take your SIEM journey with us 

From onboarding through maturity, we’re with you every step of the way.

Onboard and Personalize 

  • We swiftly get you onboarded with a process designed to deliver value within days using a personalized approach that involves tuning your SIEM to reduce false positives. (Expect a 90% reduction in false positives from day one!) 

  • We continue to add value to your implementation by confirming your SIEM is working effectively, ensuring the highest fidelity of your log sources through configuration and tuning and creating playbooks adapted to your environment to reduce false positives. 

Investigate and Resolve

  • We integrate our platform with your SIEM to automate threat investigation.  

  • Our seasoned security analysts will monitor your environment 24x7x365 for potential threats.

  • Our risk-based, trust-oriented approach to MDR eliminates false positives at scale and streamlines investigation and response processes. 

  • Your named Customer Success Manager will check in with you regularly and conduct Quarterly Service Reviews to ensure that our services are always meeting your needs.  


  • We help you maintain an efficient allocation of your resources through customization and configuration, plus regular health, ingest cost, and zero-log ingest alert analyses. 

  • We make sure your SIEM is up-to-date, address hotfixes, and review any out-of-the-box content, allowing your analysts to stay focused on real and emerging threats and help you avoid costly downtime.


  • As your business grows, we adapt to provide comprehensive coverage and threat intelligence.  

  • Leverage contextual threat intelligence to make decisions that improve threat detection and response outcomes. 

  • Use custom and pre-populated dashboards to understand your threat resilience level and prove value to your business. 

Want to learn more about…

How we take the stress out of managing your SIEM?

Alleviate the headaches of managing your own SIEM with the back-end services you need to reach the full operating potential of your SIEM investment.

Our comprehensive MDR for SIEM service? 

Increase your security posture with simplified breach prevention and Tier 1 and Tier 2 support, allowing your team to focus on the business priorities that matter most.

Risk and Security Operations Center (RSOC)

Our RSOC is made up of cybersecurity experts working 24x7x365 to simplify your cybersecurity operations.

  • Guaranteed 60-minute or less SLAs for Time to Detection (TTD) and Median Time to Resolution (MTTR) on every alert

  • 300+ hours of training for new analysts, and all analysts receive an additional 60-80 hours annually

  • 100% transparency and visibility into every action we take – we don’t hide anything

Respond to threats faster with MOBILESOC®

With MobileSOC, our full parity mobile app, you can triage and respond to alerts anytime, anywhere.

  • Is your SIEM security solution no longer enough?

    Cyberattacks continue to evolve, and you should expect the same from your MDR provider. Learn the 10 ways an effective MDR provider can help keep your business safe from cyberattacks

  • Datasheet

    MDR for SIEM

    Our Managed Detection and Response (MDR) services for SIEM simplify the complexity of Security Information and Event Management (SIEM) tools and help you get the most out of your SIEM investment.

  • Buyer’s Guide

    Guide to MDR for SIEM

    Consider this your guide to navigating the intricacies of implementing MDR for SIEM so you can accelerate the return on your SIEM investment and ensure the end-to-end security coverage you need to prevent breaches.

    12021 State of SIEM Report, Ponemon Institute

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