Meet our SOC

The Critical Start Security Operations Center (SOC) provides 24x7x365 security monitoring, investigation, and response through our MDR services. We take on the complexity of cybersecurity to simplify your daily operations.

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Human-driven, AI-assisted security operations delivered 24x7x365

Whether you are looking to expand the capacity of your security operations, optimize the efficiency of your security tools, or alleviate alert fatigue for better security outcomes, the multiple, U.S.-based CRITICALSTART® Security Operations Centers (SOCs) have you covered.

Our SOC centers deliver Managed Detection and Response (MDR) services built on the principles of extreme ownership and full transparency. With contractual SLAs for every alert regardless of priority, human-driven analysis, and adherence to your tailored playbooks and Response Authorizations, your peace of mind is our SOC’s bottom line.

Security Expertise You Can Trust

Our Security Analysts follow intensive and ongoing training that ensures they understand your security tools, evolving tactics, techniques, and procedures (TTPs), and the most effective responses and proactive actions you can take to reduce the risk of a breach.

  • ISO27001 certified
  • Microsoft Solutions Partner for Security

Microsoft Intelligent Security Association (MISA) member

Best-in-Class Platform

With the Critical Start Cyber Operations Risk & Response platform, there is no black box – you see what our analysts see. The SOC team provides alert escalation, triage, timelines, threat analysis, evidence, and recommendations directly within CORR to streamline communications when it matters most. And you can take CORR with you. The MOBILESOC® app gives you full security analysis, SOC communications, and threat containment on-the-go.

Human-driven, Technology Assisted Analysis

Whether auto-resolved based our Trusted Behavior Registry® (TBR) or escalated in accordance with our human-driven investigation procedures, your alert notifications will include full details, response actions at your fingertips, and immediate communication with real people—not bots. All response actions are documented with two-person approval to maintain accuracy, compliance, and trust.

Hear From Our Customers

“We could not staff a 24×7 SOC, but even if we could, we could not touch the level of service provided by Critical Start. The cost savings are huge for the value that we receive.” – CISO, Leading U.S.-based Food Distributor

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We Call Them Experts for a Reason—It’s Why You Can Sleep Better at Night

We never stop learning

Critical Start SOC analysts are provided +300 hours of training when they join the team, proctored by senior analysts teaching the skills, knowledge, and toolsets needed to lead the industry.

  • An 8-week intensive training program is required for all new hires

  • Analysts are trained on all EDR, SIEM, and XDR tools we integrate with

  • Analysts have 10 hours set aside every 2 weeks for ongoing training, including post-exploitation investigations, malware reverse engineering, and security engineering

We never stop watching

Our SOC provides continuous detection and response 24x7x365, including holidays.

  • Industry-leading contractual SLAs for every alert, regardless of priority

  • Customizable and auditable Response Authorizations allow Critical Start to isolate hosts, disable user accounts, force session logoff and more

We keep you ahead of the curve

Critical Start SOC’s certified security experts continually add value beyond your integrated tools.

  • Analysts can create detections and incorporate Indicators of Compromise (IoCs) based on the latest threat intelligence

  • Two-person integrity reviews for all response actions ensure quality control for every customer