MDR Services
(Managed Detection and Response)
Improve your security posture and boost your SOC’s productivity
Our managed detection and response (MDR) services simplify protecting your company and stop business disruption from cybersecurity threats.
Eliminate confusion about overwhelming alert data. Through our managed detection and response services, we protect your security operation’s investment while filtering out the noise.
Resolve every alert through our seamless integration with your existing best-in-breed tools
Get protection across the attack surface and dynamic environments
Achieve a 90% reduction in false positives the first day of production monitoring
Our experts tailor our MDR services to your security operation’s unique needs to understand your environment, detect the right threats and help you make faster, more accurate decisions on which response actions to take.
Auto-resolve false positive alerts at scale using our Trusted Behavior Registry™ (TBR)
Get real-time monitoring, rapid investigation and continuous threat hunting and response from our U.S.-based security operations center (SOC) that’s available 24x7x365
Drive down attacker dwell time with MOBILESOC®, an industry-first mobile app that enables you to triage and respond on-the-go
We’re on the journey with you even when your security operations change. As you make decisions about the security tools you’ll leverage, we’re there at your side, scaling with you and still stopping breaches.
Benefit from our well-trained, seasoned SOC. New analysts attend 300 hours of onboarding training and 60-80 hours of continuous training annually
Rely on a Customer Success Manager who will ensure you’re receiving the necessary tools and support for continued success
Resolve incidents and outages quickly with our streamlined support
Freedom from intelligence overload
Relevant, timely and actionable threat intelligence
Coverage of every alert with 1-hour Time to Detection (TTD) and Median Time to Resolution (MTTR) SLAs
100% transparency into how we’re working for you
Escalation of 1-2 alerts per day, on average, to your team
Named Customer Success Manager
Learn about our MDR services onboarding process from lead engineer, Jacob Welter, including how we’ll help you optimize your security tools.
The Zero-Trust Analytics Platform™ (ZTAP®), the technology backbone of our managed detection and response services, contains the industry’s only Trusted Behavior Registry™ (TBR) that’s purpose-built to resolve all alerts. As a result, your volume of alerts is reduced by more than 99%. Our MDR services dramatically decrease your team’s workload by escalating less than 0.01% of alerts, and we never send the same alert twice.
Our U.S.-based SOC experts are key to our managed detection and response services, providing our MDR services customers with monitoring, investigation and respond 24x7x365 to get a full picture of risks in their environment.
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CRITICALSTART®, MOBILESOC®, and ZTAP® are federally registered trademarks owned by Critical Start. Critical Start also claims trademark rights in the following: Zero Trust Analytics Platform™, and Trusted Behavior Registry™. Any unauthorized use is expressly prohibited.
