Managed Detection and Response (MDR) Services

Evolved to measurably reduce cyber risk, prevent breaches, and stop business disruption

(Yes, you’re getting something that doesn’t suck)

Your MDR service is only as good as the security signals it receives.

How we help

We provide 24x7x365 alert monitoring and a human-led Risk & Security Operations Center (RSOC) alongside award-winning MDR services to help you improve your security posture and your SOC’s productivity. Mitigate the risk of undetected threats with turnkey threat detection and investigation for critical and high-priority alerts.

How we’re different

A holistic approach to risk reduction

Critical Start makes MDR different by taking a risk-based approach to ensure optimal threat identification and containment. Going beyond threat detection and response, our MDR services now also provide additional capabilities aligned to proactive security. We bolster your organization’s cybersecurity posture and validate the defenses to mitigate breaches and minimize business disruption.

How we do it

Reduce the risk of unnoticed, unmanaged, or unprotected assets

We help you find gaps before attackers do. As part of our MDR service, Critical Start helps you identify endpoint coverage gaps and unmapped assets to provide you with essential insights into the most critical risks.

Reduce risk of neglected low-priority alerts escalating into serious issues

Our purpose-built Trusted Behavior Registry® (TBR®) auto-resolves false positive alerts, enabling your security team to detect and respond to ALL alerts regardless of priority. Leveraging our Cyber Operations Risk & Response™ platform, we integrate with multiple security tools, including endpoint, SIEM, and XDR, to further reduce the risk of multi-vector threats.

Mitigate the risk of extended downtime and slow response to active and critical threats

We help you mobilize and enhance your security capabilities for accelerated threat detection, response, and simplified operations—tailored to your organization’s unique needs. Our team provides experience and expertise you can rely on to protect your organization.

Direct collaboration with U.S.-based risk and security operations analysts 24x7x365 for rapid response minimizes the risk of delayed threat response

Automatic, facilitated, and managed remediation options to mitigate the risk of delayed threat remediation

MITRE ATT&CK® Mitigation Recommendations to mitigate the risk of ineffective threat response strategies

Real-time actionable view of attacks lowers the impact of active threats

Contractual 60-minute or less Median Time to Resolution (MTTR) Service Level Agreement (SLA) mitigates the risk of extended downtime

Incident containment from your phone via MOBILESOC® (e.g., host isolation, disabling user account, email removal) reduces the risk of a threat spreading throughout the system

Minimize the impact of cyberattacks

When you experience a breach, our Cyber Incident Response Team (CIRT) takes action immediately to minimize the impact on your business. We also proactively work with you to understand your preparedness with Incident Response (IR) readiness services, including full security incident and compromise, scoping, triage, investigation, containment, eradication, remediation, and recovery to help you build a robust incident response plan.

Incident Containment From Your Phone

Shrink Attacker Dwell Time and Simplify Workflows with On-the-Go MDR

Through this iOS and Android app, we go beyond ticketing and instant notifications, giving you the ability to action incidents immediately.

Instant Notifications
Never miss an event again with instant notifications on your homescreen!
Break the Tether

Communicate directly from anywhere with CRITICALSTART SOC analysts for remote collaboration, workflow and response.

Hear from an MDR services customer

The managed detection and response service has significantly increased our analysts’ efficiency to the point that they can focus on other areas of the business.
Justin Hadley
Sr. Manager, Security Engineering, Alkami

Trusted SIEM, EDR, and XDR Integration Partners