Cybersecurity Incident Response


Breaches happen. But that’s not the end of the story.

Breaches happen in today’s complex, technological world, but you have the power to do something about it. Our Cybersecurity Incident Response team helps you limit the dwell time of an attacker through immediate response.

We also proactively work with you to understand your preparedness with Incident Response (IR) readiness services including full security incident and compromise scoping, triage, investigation, containment, eradication, remediation and recovery to help you build a robust incident response plan. Our Incident Response retainers offer several options service hours, and any unused hours may be applied to other services engagements.

cybersecurity incident response

Incident Response Services

  • Reactive emergency response and proactive incident readiness services
  • Proactive Planning & Strategy—a customer-focused approach to ensure organizational readiness

  • IR retainers—several options for as-needed service hours; any unused hours may be applied to other services, such as penetration testing

  • Digital forensics investigations (PCI-DSS) available for highly sensitive investigations

Stellar Expertise

Our team is comprised of professionals who each have over 20+ years of extensive experience in digital forensics for federal law enforcement, the Department of Defense, intelligence agencies and the private sector. Our forensic examiners have testified as expert witnesses in federal court.

Project-based Pricing

Our simple and cost-effective packages include one flat price for total team hours, regardless of how many different team members work on the project. Any unused hours can be applied to other Cybersecurity IR engagements.

Flexible Service Options

Our Incident Response retainers offer the flexibility to access experts for emergency response or for incident readiness services to help you prepare for an imminent event.

24x7x365 Response

Minimize risk, reduce exposure, and preserve evidence as our team coordinates and responds quickly—critical to stopping a breach.

Ready Where You Need Us

With both onsite and remote capabilities, we have the agility to mitigate breaches quickly.

PCI-DSS Forensic Investigation

We offer on-demand forensic investigators experienced in PCI-DSS, HIPAA, and other protected data governance standards, including ISO, NIST CSF.

Value-Added Protection

A Cyber Incident Response Engagements include thirty days of endpoint monitoring for increased security.

How we do it

  • Tabletop Exercise

    Test your organization’s ability to respond and build resiliency through moderated scenarios including simulated cyberattacks, disaster recovery and other crises.

    Cybersecurity Readiness Assessment

    Enhance your cyber resilience through an assessment of all aspects of your cyber defense operations, including an evaluation of opportunities for improving security architecture, tools and processes.

    Cyber Threat Hunting

    Proactively identify cyber threats through hypothesis-driven analysis across your network or specified hosts based on investigative leads or Indicators of Compromise (IoCs).

    On-site Training

    Gain expertise for your team through experienced instructor-led training in memory analysis, host forensics, network forensics, threat monitoring and investigation/incident response.

  • Digital Forensics

    Meet compliance, legal, HR and insider threat investigation requirements through our forensic services for sensitive investigations.

    Malware Reverse Engineering

    Use dynamic and static analysis of suspicious and/or malicious code to develop IOCs and other details to aid identification of similar code, and to support threat hunting activities.

    Reports & Debrief

    Receive regularly scheduled client briefings as well as interim and final investigative findings reports and lessons learned.

    IR Monitoring & Threat Hunting

    Deploy our EDR agents across your network or subset of endpoints to aid in the identification, containment and remediation of threats, and to support targeted threat hunting operations.

  • incident response services

    Why a Proactive IR Strategy Is Critical

    Breaches are a fact of life for every business. However, it is possible to stop breaches and improve your security posture by taking a proactive approach to your Cyber Incident Response (IR) strategy.


    Security Event Response IR Retainers

    When your organization is under cyberattack, an immediate response is critical. The longer the dwell time, the more damage is done.


    Manufacturer Stops Breach Cold, Thanks to CRITICALSTART Incident Response Services

    When the COVID-19 pandemic began, this company kept its distribution center in operation but shifted 85-90% of its office staff to remote work to ensure product continued to reach customers and exceed their expectations. This move to remote work brought with it a new set of challenges.

    IR and MDR

    Combine an IR retainer with Managed Detection and Response (MDR) services. 

    CRITICALSTART Managed Detection and Response services provide 24x7x365 SOC expertise and integrations with industry leading EDR, SIEM, and XDR technologies to quickly detect every event, resolve every alert and respond to breaches. MDR excels in protecting customer data, stopping ransomware in its tracks, and optimizing your existing security investments. 

    Benchmark your cybersecurity against peers with our Free Quick Start Risk Assessments tool!
    This is default text for notification bar