MDR Services for Palo Alto Networks^® Cortex XDR^®

Achieve the full operating potential of your Palo Alto Networks Cortex XDR Prevent and Pro investments

The combination of Palo Alto Networks Cortex XDR with CRITICALSTART^® Managed Detection and Response (MDR) services goes far beyond just monitoring incidents. It increases the visibility across hybrid device types and operating systems to stop the most advanced attacks, reduce risk exposure, eliminate alert fatigue, and optimize the efficiency of security operations centers (SOC).

Key Benefits

A simplified view of everything

Consolidated and improved visibility of your environment all in a single interface.

Reduce the noise

Get fewer false positives over time which dramatically reduces alert fatigue and analyst burnout.

Improve security posture

Our Cyber Research Unit (CRU) helps you stay ahead of the latest threats by building, enriching and adding threat intelligence to your security tools.

Increase your SOC’s efficiency and productivity

We do all the heavy lifting for you, so you don’t have to.

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How Our MDR Service for Cortex XDR Works

Critical Start MDR adapts to your environment to deliver the full power of Cortex XDR and XSOAR.

Our bi-directional integration ingests every endpoint incident from Cortex XDR into our Cyber Operations Risk and Response™ platform, where they’re compared against known good behaviors in the Trusted Behavior Registry^® (TBR), and playbooks auto-resolve known good incidents at scale. Incidents not matching the TBR are escalated to our Cortex XDR-certified Risk and Security Operations Center (RSOC) analysts for further enrichment and investigation. Best of all, we can take response actions on your behalf, and we will work with you until remediation is complete.

Hear from Our Customers

I just stood back and let Critical Start, which has a well-established relationship with Palo Alto, work directly with them to straighten everything out. Then they showed how to use the portal, gave us the login information and they created the executables for us to start deploying the agents to all the workstations.

North America IT Director, International Manufacturing Organization

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How We Work with You

We’re with you every step of the way – from onboarding through maturity.

Onboard quickly:

We will get you up and running as fast as possible: 4-6 weeks on average with total time to first value of approximately 5-10 business days.

Personalize based on your unique requirements:

We continue to add value to your implementation by tailoring our MDR service to your unique needs through playbooks and procedures adapted to your environment to reduce false positives.

Investigate and resolve alerts:

Once you’re up and running, our platform and our Cortex-certified security analysts will monitor your environment 24x7x365 for potential threats. You can expect to see an approximate reduction in false positives of 90% on the first day of production monitoring.

Mature your Cortex XDR investment:

We want to help you get the most out of your Cortex XDR tools so we’re with you every step of the way. Your Customer Success Manager will check in with you regularly to make sure we’re meeting your expectations and our MDR services are helping you achieve your security goals.

Why Critical Start MDR?

Resolve, not suppress

We resolve every incident and only forward those that truly warrant additional investigation by your security team.

Resolve more than 99% of incidents
Escalate less than 0.01% of incidents

Ready to respond 24/7/365

Our Cortex-certified security experts help you contain and extinguish threats as quickly as possible to stop them from spreading. They:

Operate as an extension of your security team
Triage and investigate alerts that are not auto-resolved by our platform and the TBR
Use your tools and our platform to respond to alerts on your behalf — depending on mutually agreed-upon rules of engagement
Function as an open book with 100% transparency and visibility into every action taken

Experts in threat detection

The Threat Detection Engineering (TDE) team develops and enriches new detections and BIOCs. They also map detection to the industry-leading MITRE ATT&CK^® Framework, ensuring you are protected against the latest attacker Techniques, Tactics, and Procedures (TTPs).

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Fast resolution with MOBILESOC^®

MobileSOC puts the power of our platform in your hands, giving you the ability to triage, escalate, and isolate attacks in-the-moment from your iOS or Android phone, regardless of your location or time of day.

Introducing MDR Services for Palo Alto Networks^® Cortex^® XSIAM™ for Endpoint

Critical Start MDR service for Palo Alto Networks Cortex XSIAM for Endpoint is now available. Critical Start is one of the 1st MDR providers to wrap MDR services around Cortex XSIAM, and we have the expertise needed to actively guide you through your purchase or migration to Cortex XSIAM.

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MDR Services for Cortex XDR

Critical Start integrates with Palo Alto Networks Cortex XDR^™ Prevent and Pro to offer a 24x7x365 Managed Detection and Response (MDR) service using our proprietary automation and analytics platform. Through our deep bi-directional integration, we ingest Cortex XDR endpoint, network, and cloud data into the platform to quickly detect every event, resolve every alert, and stop every breach.

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MDR for multiple EDR, SIEM, and XDR tools

We offer MDR services for multiple tools, all supported by a single platform and accessible on the go through our MobileSOC app, making these easy for our customers who work with multiple security tool vendors.

MDR services

Don’t Fear Risk. Manage It.

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