MDR Services for Splunk Cloud®

Simplify breach prevention and get the most out of your Splunk Cloud investment.

Security and Information Event Management (SIEM) solutions are complex. The combination of Splunk’s flexibility and adaptability to ingest data across the entire security landscape and CRITICALSTART®’s trust-oriented approach to managed detection and response (MDR) services simplifies breach prevention while giving in-depth insight into your security coverage.

Key Benefits

Accelerate your return on your Splunk investment

Prioritize the data to be ingested and increase visibility across your security environment.

Reduce the noise

Get fewer false positives while adding new Splunk log source feeds.

Improve your security posture

Strategically add new data sources while continuously validating MITRE ATT&CK® Framework coverage.

Increase your SOC’s efficiency and productivity

We do all the heavy lifting for you with the combination of our Zero Trust Analytics Platform™ (ZTAP™) and seasoned security operations center (SOC) and Threat Detection Engineering teams.

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How Our MDR Service for Splunk Works

Most SIEM platforms let you ingest any data, but the value of all log sources isn’t equal. Our experts help you sort out the highest fidelity, actionable telemetry such as firewall threats, host systems, VPN and cloud security. We also use data such as DNS, firewall traffic, vulnerability and physical security, for specific detections or enrichment.

We ingest all source data into ZTAP, which is tightly integrated with Splunk, to automate the investigation and triage of alerts while eliminating false positives. True positives are then escalated to our SOC experts for further investigation.

And it doesn’t stop there. We continuously make recommendations on other data sources to add and update detection content to uncover more attacks so you get the most out of your Splunk investment.

Hear from Our Customers

  • Justin Hadley

    The managed detection and response service has significantly increased our analysts’ efficiency to the point that they can focus on other areas of the business.

    Sr Manager, Security Engineering, Alkami

Partnering for Your Success

Enhance the effectiveness of your MDR while simplifying breach prevention.

Onboard quickly:

We use a proven process that shortens the time it takes to get your operations live. The total onboarding process normally takes 4-6 weeks, but you will begin to realize value in a matter of days.

Personalize based on your unique requirements:

To improve threat detection and enrich the content needed for investigations, we’ll help you prioritize your Splunk data sources and create playbooks to reduce false positives.

Investigate and resolve alerts:

You get 24x7x365 security monitoring, investigation and response from our U.S.-based SOC with complete transparency and guaranteed one-hour SLAs for Time to Detection and Median Time to Resolution on every alert.

You can expect an approximately 90% reduction in false positives on the first day of production monitoring. We also boost your team’s efficiency by escalating only 1-2 alerts a day, and we never send you the same alert twice.

Mature your Splunk investment:

Our relationship continues after onboarding is complete. Your named Customer Success Manager will check in with you regularly to make sure that our services are still meeting your needs — even as your requirements change.

As we work together, we continue to help you achieve full operating potential for threat detection. As a result, your team will have more time to focus on strategic initiatives, and you’ll get the most out of your Splunk security investment.

Why Critical Start MDR?

Expert security analysts at your service

Our highly skilled analysts work in a SOC 2 Type 2 certified Security Operations Center (SOC) 24x7x365 to investigate, escalate, contain and respond to threats which significantly reduces attacker dwell time.

Resolution of all alerts

We take a different approach than most MDR providers by resolving every alert and only forwarding those that truly warrant additional investigation. Trust-oriented approach leverages the power of ZTAP and the Trusted Behavior Registry™ (TBR) to address all alerts.

  • Resolution of more than 99% of alerts  
  • Escalation of less than 0.01% of alerts – you only get the alerts that require your security team’s attention

Detection engineering expertise

We’re experts at threat detection. Our dedicated Threat Detection Engineering (TDE) team has 100+ years of collective experience. They’ve deployed SIEM in 50+ Fortune 500 companies and have experience across multiple threat vectors and industries.

  • We provide expert guidance on how to deploy Splunk in your environment and optimize your log data sources for effective threat detection by other third-party security tools in your environment
  • Leveraging the CRITICALSTART® Threat Navigator, we manage, maintain and curate Splunk out-of-box detections and Indicators of Compromise (IOCs) and map detection content to the industry-approved MITRE ATT&CK® Framework

Instant event notifications with MOBILESOC®

Take threat detection and response on the go with MobileSOC, an iOS and Android application. An industry first, MobileSOC puts the power of ZTAP in your hands so you can contain breaches right from your phone. It features 100% transparency, with full alert detail and a timeline of all actions taken. 

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    MDR for multiple EDR, SIEM and XDR tools

    We offer MDR services for multiple tools all supported by one platform, ZTAP, and accessible on the go through our MobileSOC app, making these easy for our customers that work with multiple security tool vendors.

    MDR services

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    CRITICALSTART® and MOBILESOC® are federally registered trademarks owned by Critical Start. Critical Start also claims trademark rights in the following: ZTAP™, Zero Trust Analytics Platform™, and Trusted Behavior Registry™. Any unauthorized use is expressly prohibited.

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