CRITICALSTART® Security Services for SIEM +

Splunk Cloud®

Simplify breach prevention and get the most out of your Splunk Cloud investment.

Security and Information Event Management (SIEM) solutions are complex. The combination of Splunk’s flexibility and adaptability to ingest data across the entire security landscape and CRITICALSTART®’s trust-oriented approach to managed detection and response (MDR) services simplifies breach prevention while giving in-depth insight into your security coverage.

Key Benefits

Accelerate your return on your Splunk investment

Prioritize the data to be ingested and leverage SIEM Coverage Gaps to increase visibility and ensure coverage across your security environment.

Reduce the noise

Get fewer false positives while adding new Splunk log source feeds.

Improve your security posture

Strategically add new data sources while continuously validating MITRE ATT&CK® Framework coverage.

Increase your SOC’s efficiency and productivity

We do all the heavy lifting for you with the combination of our Cyber Operations Risk and Response™ platform and seasoned Risk and Security Operations Center (RSOC) and Threat Detection Engineering teams.

How Our MDR Service for Splunk Works

We help you prioritize the data ingested into your Splunk SIEM and apply Critical Start Indicators of Compromise (IOCs) to enhance threat detection. 

We validate that log sources are correctly configured and ingesting data by identifying and resolving SIEM coverage gaps, helping you maximize the threat-detection capabilities of your investment. Our experts help you sort out the highest fidelity, actionable telemetry, such as firewall threats, host systems, VPN, and cloud security. We also use data such as DNS, firewall traffic, vulnerability, and physical security for specific detections or enrichment.

Our platform automates the investigation and triage of alerts while eliminating false positives. True positives are escalated to our Risk and Security Operations Center (RSOC) for further enrichment and investigation. 

And it doesn’t stop there—we continuously recommend other data sources to add and update detection content to uncover new and emerging attacks, giving you a better return on investment (ROI) from your Splunk solution.

Hear from Our Customers

Partnering for Your Success

Enhance the effectiveness of your MDR while simplifying breach prevention.

Onboard quickly:

Experience a Median Time to First Value (TTFV) of 2.66 days with our proven process that shortens the time it takes to start seeing results. Complete your total multi-product onboarding process quickly with a dedicated Customer Success Team that partners with you to ensure a seamless experience. 

Personalize based on your unique requirements:

To improve threat detection and enrich the content needed for investigations, we’ll help you prioritize your Splunk data sources and create playbooks to reduce false positives.

Investigate and resolve alerts:

You get 24x7x365 security monitoring, investigation, and response from our U.S.-based RSOCs with complete transparency and guaranteed 60-minute or less SLAs for Time to Detection (TTD) and Median Time to Resolution (MTTR) on every alert.

You can expect an approximately 90% reduction in false positives on the first day of production monitoring. We also boost your team’s efficiency by escalating only 1-2 alerts a day, and we never send you the same alert twice.

Mature your Splunk investment:

Our relationship continues after onboarding is complete. Your named Customer Success Manager will check in with you regularly to make sure that our services are still meeting your needs — even as your requirements change.

As we work together, we continue to help you achieve full operating potential for threat detection. As a result, your team will have more time to focus on strategic initiatives, and you’ll get the most out of your Splunk security investment.

Why Critical Start MDR?

Detection engineering expertise

Our dedicated Threat Detection Engineering (TDE) team has deployed SIEMs in numerous Fortune 500 companies and has experience across multiple threat vectors and industries: 

  • Providing expert guidance on how to deploy Splunk and optimize your log data sources for effective threat detection by other third-party security tools in your environment 
  • Managing, maintaining, and curating Splunk out-of-the-box detections and IOCs 
  • Mapping detection to the industry-approved MITRE ATT&CK® Framework 

Resolution of all alerts

We take a different approach than most MDR providers by resolving every alert and only forwarding those that truly warrant additional investigation.  

As a result, your team is more productive and can focus on strategic initiatives. 

  • Trust-oriented approach leverages the power of our platform and our Trusted Behavior Registry® (TBR) to address all alerts  
  • Resolution of more than 99% of alerts   
  • Escalation of less than 0.01% of alerts you’ll only get the alerts that require your security team’s attention 

Expert security analysts at your service

Our highly skilled analysts work in a SOC 2 Type 2 certified Risk and Security Operations Center (RSOC) 24x7x365 to investigate, escalate, contain, and respond to threats, significantly reducing attacker dwell time.

Instant event notifications with MOBILESOC®

Take threat detection and response on the go with MobileSOC, our full-parity iOS and Android application. An industry-leading first, MobileSOC puts the power of our platform in your hands so you can contain breaches and talk to our SOC right from your phone. 

Want to learn more about…

How we take the stress out of managing your SIEM?

Alleviate the headaches of managing your own SIEM with the back-end services you need to reach the full operating potential of your SIEM investment.

Our comprehensive MDR for SIEM service? 

Increase your security posture with simplified breach prevention and Tier 1 and Tier 2 support, allowing your team to focus on the business priorities that matter most.

Benchmark your cybersecurity against peers with our Free Quick Start Risk Assessments tool!
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