Are you ready for a challenge?

CRITICALSTART is reinventing the world of cybersecurity. Would you like to be part of the revolution?

What it’s like to be part of the team

CRITICALSTART has a professional office environment, but we don’t take it too seriously. We have an open office, meeting and collaboration spaces, phone rooms, wellness rooms and a break room with a ping pong table, gaming machine and shuffleboard. Let’s not forget casual dress every day!

Working at CRITICALSTART routinely involves using standard office equipment such as laptop computers and smartphones. We work in an extremely fast paced, fun environment. We’re also proud to provide reasonable accommodations to enable individuals with disabilities to perform essential functions within our company.

Who are we?

CRITICALSTART is turning the managed security services market on its head by taking a bold, new approach to stopping cybersecurity threats. We need highly-talented and motivated people like you to make this vision reality! We’re proud of the team we’ve built, as our culture is founded on three very basic principles:

1. Do what’s right for the customer
2. Do what’s right for our employees
3. Don’t do things that suck

Benefits of working for CRITICALSTART

Make a Difference

You will have a direct opportunity to drive significant shareholder, customer and employee value.

Learn New Skills

Enjoy a constant stream of new technologies—and new ideas—to learn and master.

Make an Impact

The work you’ll do will directly impact the experience of our customers and the industry as a whole.

Great Work Culture

Join an open, supportive and collaborative work environment.

Meet some of the CRITICALSTART team

EDUCATION
Bachelors degree in Computer Engineering

EXPERIENCE
Integrating with 3rd party software/hardware platforms using methods such as SNMP/CLI and REST APIs. Worked on an global scale with internal & external partners to deliver new functionality.

RESPONSIBILITIES
• Work alongside Product Management to design and implement integrations with best-of-breed
partners and products (EDR/XDR/SIEM) into our Zero Trust Analytics Platform (ZTAP)
• Implement features & functionality that make it easier to investigate security alerts within ZTAP
• Resolve defects and performance issues
• Investigate and monitor errors in our cloud-based, muti-tenant services

GOALS
• Earn and maintain customer trust by preventing breaches
• Continually improve problem-solving skills by using technologies in a scalable and robust manner

CHALLENGES
• Working on a cloud-based SaaS platform
• Learning how to build scalable and robust systems that handle millions of events every day

  • EDUCATION
    Bachelors degree in Computer Engineering

    EXPERIENCE
    Integrating with 3rd party software/hardware platforms using methods such as SNMP/CLI and REST APIs. Worked on an global scale with internal & external partners to deliver new functionality.

    RESPONSIBILITIES
    • Work alongside Product Management to design and implement integrations with best-of-breed
    partners and products (EDR/XDR/SIEM) into our Zero Trust Analytics Platform (ZTAP)
    • Implement features & functionality that make it easier to investigate security alerts within ZTAP
    • Resolve defects and performance issues
    • Investigate and monitor errors in our cloud-based, muti-tenant services

    GOALS
    • Earn and maintain customer trust by preventing breaches
    • Continually improve problem-solving skills by using technologies in a scalable and robust manner

    CHALLENGES
    • Working on a cloud-based SaaS platform
    • Learning how to build scalable and robust systems that handle millions of events every day

Miguel Hernandez
Software Engineer

EDUCATION
BA in Business Management & BFA in Dance, UMass Amherst

EXPERIENCE
Oracle, Black Duck, Avecto, BeyondTrust

RESPONSIBILITIES
• Strategic planning with our partners to build out revenue-generating marketing campaigns
• Run CriticalStart-only events that generate leads to bring back to the channel
• Create memorable brand experiences that bring the CriticalStart brand to life

MOTIVATION
I am motivated by the people around me to keep learning and improving. I love “stealing”
bits from people I work with to create my own toolbox, whether that’s a template, a way of
communicating, a presentation style, anything! I’m not sure what role I will have in 5 years,
but I know that I’ll be better today than I was yesterday.

CHALLENGES
Implementing scalable processes and wearing a lot of hats. But that’s half the fun of it, right?!

  • EDUCATION
    BA in Business Management & BFA in Dance, UMass Amherst

    EXPERIENCE
    Oracle, Black Duck, Avecto, BeyondTrust

    RESPONSIBILITIES
    • Strategic planning with our partners to build out revenue-generating marketing campaigns
    • Run CriticalStart-only events that generate leads to bring back to the channel
    • Create memorable brand experiences that bring the CriticalStart brand to life

    MOTIVATION
    I am motivated by the people around me to keep learning and improving. I love “stealing”
    bits from people I work with to create my own toolbox, whether that’s a template, a way of
    communicating, a presentation style, anything! I’m not sure what role I will have in 5 years,
    but I know that I’ll be better today than I was yesterday.

    CHALLENGES
    Implementing scalable processes and wearing a lot of hats. But that’s half the fun of it, right?!

Allie Stevens
Director of Channel & Field Marketing

EDUCATION
BS in Electrical Engineering, UT Dallas

EXPERIENCE
8+ years as a software engineer and site reliability engineer

RESPONSIBILITIES
Build and operate ZTAP, our product which supports the MDR business. Own delivery of my code and
features all the way to production. Participate in outage remediation and root-cause-analysis activities.

MOTIVATION
Currently studying for the OSCP exam to broaden my security knowledge

CHALLENGES
• New systems and components I have to familiarize myself with
• Growing pains since the company is growing very quickly

  • EDUCATION
    BS in Electrical Engineering, UT Dallas

    EXPERIENCE
    8+ years as a software engineer and site reliability engineer

    RESPONSIBILITIES
    Build and operate ZTAP, our product which supports the MDR business. Own delivery of my code and
    features all the way to production. Participate in outage remediation and root-cause-analysis activities.

    MOTIVATION
    Currently studying for the OSCP exam to broaden my security knowledge

    CHALLENGES
    • New systems and components I have to familiarize myself with
    • Growing pains since the company is growing very quickly

Jonathan Seawright
Senior Python Engineer

EDUCATION
Bachelors in Business, North Carolina State University | MBA, Georgia Tech

EXPERIENCE
Product Marketing, Vertical Marketing, Digital Marketing at mid-size to large tech companies

RESPONSIBILITIES
Drive awareness and demand through marketing programs aimed at our target audiences

GOALS
• Make a positive impact on the company and continue to grow and learn in my profession
• Work inside and outside the organization with people from different backgrounds with
different perspectives
• Use my creativity to drive demand for the business

CHALLENGES
• Increase demand in a competitive, ever-changing marketplace
• Cut through the noise in the digital space and reach our target with compelling content

  • EDUCATION
    Bachelors in Business, North Carolina State University | MBA, Georgia Tech

    EXPERIENCE
    Product Marketing, Vertical Marketing, Digital Marketing at mid-size to large tech companies

    RESPONSIBILITIES
    Drive awareness and demand through marketing programs aimed at our target audiences

    GOALS
    • Make a positive impact on the company and continue to grow and learn in my profession
    • Work inside and outside the organization with people from different backgrounds with
    different perspectives
    • Use my creativity to drive demand for the business

    CHALLENGES
    • Increase demand in a competitive, ever-changing marketplace
    • Cut through the noise in the digital space and reach our target with compelling content

Stephen Selgrade
Senior Marketing Campaigns Manager

EDUCATION:
Information Technology, University of North Texas

EXPERIENCE:
5 Years in IT Operations. Support and systems administration in the Finance and Education sectors.

RESPONSIBILITIES
• Provide enterprise support to the entire MDR organization and its customers
• SME on multiple EPP and EDR products to be able to provide application/deployment troubleshooting to customers with unique environments
• Work with product and development teams to communicate what customers want to see in our services

GOALS
• Consistently ask questions, absorb, and learn new things from every interactions with the people around me

CHALLENGES
•Given my internal hyperactivity requirement, every day presents a new set of unique problems to solve, and new opportunities to further my growth.

  • EDUCATION:
    Information Technology, University of North Texas

    EXPERIENCE:
    5 Years in IT Operations. Support and systems administration in the Finance and Education sectors.

    RESPONSIBILITIES
    • Provide enterprise support to the entire MDR organization and its customers
    • SME on multiple EPP and EDR products to be able to provide application/deployment troubleshooting to customers with unique environments
    • Work with product and development teams to communicate what customers want to see in our services

    GOALS
    • Consistently ask questions, absorb, and learn new things from every interactions with the people around me

    CHALLENGES
    •Given my internal hyperactivity requirement, every day presents a new set of unique problems to solve, and new opportunities to further my growth.

Joshua Chrestman
Support Shift Lead

EDUCATION:
B.A. Communication Studies , California State University, Long Beach

EXPERIENCE:
5 years, Ingram Micro (Marketing); 1 year, SC Fuels (Sales)

RESPONSIBILITIES
•Build out effective partner marketing programs that map to channel marketing KPIs
• Collaborate with national and distribution channel account teams and the demand generation
team to build and develop content strategies that will boost pipeline goals
• Work closely with internal stakeholders, channel, and technology partner networks to drive partner marketing efforts

  • EDUCATION:
    B.A. Communication Studies , California State University, Long Beach

    EXPERIENCE:
    5 years, Ingram Micro (Marketing); 1 year, SC Fuels (Sales)

    RESPONSIBILITIES
    •Build out effective partner marketing programs that map to channel marketing KPIs
    • Collaborate with national and distribution channel account teams and the demand generation
    team to build and develop content strategies that will boost pipeline goals
    • Work closely with internal stakeholders, channel, and technology partner networks to drive partner marketing efforts

Katie Pollaro
National Channel Marketing Manager

EDUCATION
Collin College

EXPERIENCE
5 years in customer service in the Retail and Entertainment industries. 2 years at Critical Start.

RESPONSIBILITIES
Manage MDR Customers from onboarding through each renewal period. Build and maintain
relationships with each customer, their teams, and different partners in the account.

GOALS
• Get customers to a solid state within their security posture by engaging all resources
within Critical Start to make that happen
• Help people, learn new skills, and find solutions to unique problems

CHALLENGES
Without a security or IT background, there was a bit of learning curve. But there is no better
place to learn than Critical Start.

  • EDUCATION
    Collin College

    EXPERIENCE
    5 years in customer service in the Retail and Entertainment industries. 2 years at Critical Start.

    RESPONSIBILITIES
    Manage MDR Customers from onboarding through each renewal period. Build and maintain
    relationships with each customer, their teams, and different partners in the account.

    GOALS
    • Get customers to a solid state within their security posture by engaging all resources
    within Critical Start to make that happen
    • Help people, learn new skills, and find solutions to unique problems

    CHALLENGES
    Without a security or IT background, there was a bit of learning curve. But there is no better
    place to learn than Critical Start.

Marshall Mechler
MDR Customer Success Manager

EDUCATION:
BS (H) in Computer Science | Delhi University
Post Graduate Diploma in Information Security | IGNOU
MS in Computer Science | California State University, Fullerton
EXPERIENCE:
Before becoming a back-end developer at Critical Start, I worked at several roles as a Student Assistant, Graduate Research Assistant and as an intern in different fields.

RESPONSIBILITIES
Developing software solutions, features, and enhancements for our MDR platform. Monitoring
production environment, troubleshooting production issues, improving Azure Sentinel detections through detection engineering, product integration, reporting.

GOALS
Gain knowledge and use it to make meaningful contributions towards better cybersecurity platforms.

  • EDUCATION:
    BS (H) in Computer Science | Delhi University
    Post Graduate Diploma in Information Security | IGNOU
    MS in Computer Science | California State University, Fullerton
    EXPERIENCE:
    Before becoming a back-end developer at Critical Start, I worked at several roles as a Student Assistant, Graduate Research Assistant and as an intern in different fields.

    RESPONSIBILITIES
    Developing software solutions, features, and enhancements for our MDR platform. Monitoring
    production environment, troubleshooting production issues, improving Azure Sentinel detections through detection engineering, product integration, reporting.

    GOALS
    Gain knowledge and use it to make meaningful contributions towards better cybersecurity platforms.

Priyanka Sharma
Software Developer

EDUCATION:
B.A. Business Administration/Marketing from SUNY Fredonia

EXPERIENCE:
• 11 years at Ingram Micro; Symantec (Broadcom); VMware (Carbon Black)
• Sales and Business Development, which crossed over into Marketing and Business Intelligence

RESPONSIBILITIES
Proliferating our MDR message through events to create pipeline.

GOALS
• Being the best I can while challenging the status quo
• Providing for my family and knowing I am giving 100%

CHALLENGES
COVID. Finding creative solutions to virtual fatigue and in-person restrictions

  • EDUCATION:
    B.A. Business Administration/Marketing from SUNY Fredonia

    EXPERIENCE:
    • 11 years at Ingram Micro; Symantec (Broadcom); VMware (Carbon Black)
    • Sales and Business Development, which crossed over into Marketing and Business Intelligence

    RESPONSIBILITIES
    Proliferating our MDR message through events to create pipeline.

    GOALS
    • Being the best I can while challenging the status quo
    • Providing for my family and knowing I am giving 100%

    CHALLENGES
    COVID. Finding creative solutions to virtual fatigue and in-person restrictions

Jeff Acker
Senior Channel & Field Marketing Manager

EDUCATION:
Bachelor’s in Creative Writing | Old Dominion University

EXPERIENCE:
• Offensive Security Certified Professional (OSCP)
• Self-taught infosec and software engineering for over 20 years
• Fluent in over a dozen programming languages

RESPONSIBILITIES
• Analyze malicious activity and malware to improve detection, prevention, and mitigation
• Research developing trends in adversarial tactics, techniques, and procedures
• Study red-team (offensive) tactics to improve blue-team (defensive) efficacy
• Encourage the growth of fellow analysts via training and collaboration
• Keep customers abreast of the latest threats to their organizations

GOALS
Expand my knowledge, share it with others, and promote our shared success.

CHALLENGES
Many of the people I work with have been in the industry for decades so Impostor Syndrome is
very real for me.

  • EDUCATION:
    Bachelor’s in Creative Writing | Old Dominion University

    EXPERIENCE:
    • Offensive Security Certified Professional (OSCP)
    • Self-taught infosec and software engineering for over 20 years
    • Fluent in over a dozen programming languages

    RESPONSIBILITIES
    • Analyze malicious activity and malware to improve detection, prevention, and mitigation
    • Research developing trends in adversarial tactics, techniques, and procedures
    • Study red-team (offensive) tactics to improve blue-team (defensive) efficacy
    • Encourage the growth of fellow analysts via training and collaboration
    • Keep customers abreast of the latest threats to their organizations

    GOALS
    Expand my knowledge, share it with others, and promote our shared success.

    CHALLENGES
    Many of the people I work with have been in the industry for decades so Impostor Syndrome is
    very real for me.

Christopher Steffen

Malware Threat Analyst

Employee Corporate Social Responsibility Feature

Providing cybersecurity awareness training to the Navy Special Warfare Group:

Scraping websites and social media to identify warfighters and gather intel on missions and personnel. Using image recognition and Exif data of photos to look for camouflaged warfighters, geographic icons, and reveal their locations. Catfishing personnel in order to extort money or information. Using psychological warfare to lower morale, socially engineer, or sway people to their side. These are just some of the methods our adversaries employ to gain tactical advantages. Unfortunately, personal digital defense strategies are not a typical part of military training. Until now.

Recently, Ross Williams, the Digital Forensics Incident Response Manager at CRITICALSTART, provided Cybersecurity Awareness Training to members and support staff of the Navy Special Warfare Group (NSWG) to help them understand the landscape of digital warfare and learn ways to minimize their digital exposure.

Ross Williams
Digital Forensics Incident Response Manager

Ross’ training included lessons on protecting data like e-mails, and financial records to prevent extortion, using secure methods like Virtual Private Networks (VPNs) to communicate with military personnel and family members, and ensuring that social media activity doesn’t provide adversaries information to build psychological profiles or, worse, reveal useful information like locations and schedules.

Digital warfare is a real threat to the country’s security, and CRITICALSTART could not be prouder to employ former service members like Ross who are more than willing to share their time and expertise to educate our military and their families on cybersecurity safety.

CRITICALSTART employs professionals at all levels who once served in the military so giving back to our country’s veterans is a cause close to our hearts.  We are proud to share our employee’s expertise in cybersecurity to educate others in our community.

How would you describe your work style?

CRITICALSTART is using Predictive Index to crack the code on behaviors and motivations to perform at work, as well as individual communication preferences. The tool is designed to enhance our hiring process and build collaboration among teams.

CRITICALSTART transparency

Check out our ratings on Glassdoor

This rating is based on unaltered and unedited reviews of CRITICALSTART employees.

98  %

Recommend to a Friend

Majority of CRITICALSTART Employees say they would recommend the company to someone they know.

98  %

Culture and Values

CRITICALSTART employees are satisfied with the company culture that is defined by a strong set of values.

90  %

Work Life Balance

Whether in or out of the workplace, our employees are living their best life.

Ready for a challenge?

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