CRITICALSTART® MDR Services for Sumo Logic® Cloud SIEM

Security and Information Event Management (SIEM) solutions are complex. They are also a core technology organizations use to address security operations, risk and compliance monitoring use cases.  

Together, Critical Start and Sumo Logic deliver a comprehensive solution that brings businesses of all sizes the peace of mind, security and expertise they need to take control of their threat detection and response capabilities and grow their security posture. 

Key Benefits

Maximize value

Prioritize the data to be ingested and leverage SIEM Coverage Gaps to increase visibility and ensure coverage across your security environment.

Reduce the noise

Get fewer false positives while adding new, threat-centric log source feeds. 

Improve security posture & minimize risk

Strategically add new data sources while continuously validating MITRE ATT&CK® Framework coverage.

Increase efficiency

We do all the heavy lifting for you with the combination of our Cyber Operations Risk and Response™ platform and seasoned Risk and Security Operations Center (RSOC) and Threat Detection Engineering teams.

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How Our MDR Service for Sumo Logic Cloud SIEM Works 

We help you prioritize the data ingested into your Sumo Logic Cloud SIEM and apply Critical Start Indicators of Compromise (IOCs) to enhance threat detection. 

We validate that log sources are correctly configured and ingesting data by identifying and resolving SIEM coverage gaps, helping you maximize the threat-detection capabilities of your investment. Our experts help you sort out the highest fidelity, actionable telemetry, such as firewall threats, host systems, VPN, and cloud security. We also use data such as DNS, firewall traffic, vulnerability, and physical security for specific detections or enrichment.

Our platform automates the investigation and triage of alerts while eliminating false positives. True positives are escalated to our Risk and Security Operations Center (RSOC) for further enrichment and investigation. 

And it doesn’t stop there—we continuously recommend other data sources to add and update detection content to uncover new and emerging attacks, giving you a better return on investment (ROI) from your Sumo Logic solution.

Partnering for Your Success

Achieve full security and business potential while simplifying breach prevention. 

Onboard quickly

Experience total time to value (TTTV) within 7 days with our proven process that shortens the time it takes to start seeing value. Go from onboarding to production in an average of 14.65 days and complete your total multi-product onboarding process within 4-6 weeks. 

Personalize based on your unique requirements 

Improve threat detection and enrich the content needed for investigations when we help you prioritize your Sumo Logic data sources and create playbooks to reduce false positives. 

Investigate and resolve alerts 

Get complete transparency and 24x7x365 security monitoring, investigation, and response from our U.S.-based RSOCs with guaranteed 60-minute or less Time to Detection (TTD) and Median Time to Resolution (MTTR) SLAs on every alert, regardless of criticality. 

See a boost in your team’s efficiency with an approximately 90% reduction in false positives on the first day of production monitoring. Plus, we’ll never send you the same alert twice. 

Mature your Sumo Logic investment 

Experience a real partnership with your named Customer Success Manager, who will check in with you regularly to ensure our services are still meeting your needs after onboarding—even as your requirements change. 

Give your team more time to focus on strategic initiatives while we help you achieve full operating potential and threat detection from your Sumo Logic security investment. 

Why Critical Start MDR?

Detection engineering expertise

Our dedicated Threat Detection Engineering (TDE) team has deployed SIEMs in numerous Fortune 500 companies and has experience across multiple threat vectors and industries: 

  • Providing expert guidance on how to deploy Sumo Logic and optimize your log data sources for effective threat detection by other third-party security tools in your environment 
  • Managing, maintaining, and curating Sumo Logic out-of-the-box detections and IOCs 
  • Mapping detections to the industry-approved MITRE ATT&CK® Framework  and using MITRE ATT&CK® Mitigations recommendations to help prevent attacks

Resolution of all alerts

We take a different approach than most MDR providers by resolving every alert and only forwarding those that truly warrant additional investigation.  

As a result, your team is more productive and can focus on strategic initiatives. 

  • Trust-oriented approach leverages the power of our platform and our Trusted Behavior Registry® (TBR) to address all alerts  
  • Resolution of more than 99% of alerts   
  • Escalation of less than 0.01% of alerts— you’ll only get the alerts that require your security team’s attention 

Expert security analysts at your service

Our highly skilled analysts work in a SOC 2 Type 2 certified Risk and Security Operations Center (RSOC) 24x7x365 to investigate, escalate, contain, and respond to threats, significantly reducing attacker dwell time.

Instant event notifications with MOBILESOC®

Take threat detection and response on the go with MobileSOC, our full-parity iOS and Android application. An industry-leading first, MobileSOC puts the power of our platform in your hands so you can contain breaches and talk to our RSOC right from your phone. 

Want to learn more about…

How we take the stress out of managing your SIEM?

Alleviate the headaches of managing your own SIEM with the back-end services you need to reach the full operating potential of your SIEM investment. 

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Our comprehensive MDR for SIEM service?  

Increase your security posture with simplified breach prevention and Tier 1 and Tier 2 support, allowing your team to focus on the business priorities that matter most. 

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