MDR Services for EDR Tools
Critical Start Managed Detection and Response (MDR) services protect your environment via our bi-directional integration with market-leading Endpoint Detection and Response (EDR) and Endpoint Protection Platform (EPP) tools.
Achieve the full operating potential of your investments
Benefits of Critical Start MDR Services for EDR
Consolidated and improved visibility of your environment all in a single interface.
Get fewer false positives over time which dramatically reduces alert fatigue and analyst burnout.
Our Cyber Research Unit (CRU) helps you stay ahead of the latest threats by adding intelligence, curated via out-of-the-box detections, MITRE ATT&CK® Framework based proprietary detections and IOCs and third-party threat intelligence to your security tools.
We do all the heavy lifting for you, so you don’t have to.
How we work with you
We’re with you every step of the way – from onboarding through maturity.
Onboard: We will get you up and running as fast as possible: 4-6 weeks on average with total time to first value of approximately 5-10 business days.
Personalize: We continue to add value to your implementation by tailoring our MDR service to your unique needs through playbooks and procedures adapted to your environment to reduce false positives.
Investigate and Resolve: Once you’re up and running, ZTAP and our SOC analysts will monitor your environment 24x7x365 for potential threats. You can expect to see an approximate reduction in false positives of 90% on the first day of production monitoring.
Mature: We want to help you get the most out of your EDR tools, so we’re with you every step of the way. Your Customer Success Manager will check in with you regularly to make sure we’re meeting your expectations and our MDR services are helping you achieve your security goals.
As the firefighters of cybersecurity, our certified security analysts help you contain and extinguish threats as quickly as possible to stop them from spreading. They: