MDR Services for Trend Micro™ Vision One™ for Endpoint

Achieve the full operating potential from your Trend Micro Vision One for Endpoint with Critical Start MDR

Critical Start built a managed detection and response (MDR) service with Trend Micro Vision One for Endpoint that goes beyond monitoring Observed Attack Techniques (OATs) to helping customers see attacks across hybrid device types and operating systems. Our analysts and your own team can investigate the context of endpoint OATs generated and remediate the true positives.

Working with Critical Start means that the sheer volume of endpoint OATs detected by Trend Micro Vision One at the endpoint are investigated and acted on much more quickly than what your internal team could ever do on their own. Your Critical Start solution—composed of industry-leading technologies, security experts, and threat detection engineers—works in tandem to deliver precise threat detection and response actions.

^¹The Observed Attack Techniques in Trend Micro Vision One displays for us the individual events detected in your environment that may trigger an alert and any related MITRE information.

Key Benefits

Extended value through multi-vendor flexibility

Our MDR service is ideal for customers who use Trend Micro Vision One and multiple best-of-breed SIEM, EPP/EDR/XDR security tools in their environment.

A simplified view of everything

Consolidated and improved visibility of your environment, all in a single interface.

Reduce the noise

Get fewer false positives over time which dramatically reduces fatigue and analyst burnout.

Improve security posture

We optimize your security controls and provide you with the visibility and performance metrics into how your environment is protected against the latest threats.

Increase your SOC’s efficiency and productivity

We do all the heavy lifting for you, so you don’t have to.

How Our MDR Service for Trend Micro Vision One for Endpoint Works

Our integration ingests every endpoint OAT into our Cyber Operations Risk and Response™ platform, where they are compared against known good behaviors in the Trusted Behavior Registry^® (TBR) and playbooks auto-resolve false positives at scale. Endpoint OATs not matching the TBR are escalated to our Risk and Security Operations Center (RSOC) for further enrichment and investigation.

How We Work with You

We’re with you every step of the way – from onboarding through maturity.

Value-based onboard services:

We will get you up and running as fast as possible: 4-8 weeks² on average with total time to first value of approximately 5-10 business days.

Personalize based on your unique requirements:

We continue to add value to your implementation by tailoring our MDR service to your unique needs through playbooks and procedures adapted to your environment to reduce false positives.

Investigate and resolve security events:

Once you’re up and running, our platform and our certified security analysts will monitor your environment 24x7x365 for potential threats. You can expect to see an approximate reduction in false positives of 90% on the first day of production monitoring. 

Mature your Trend Micro Vision One for Endpoint Investment:

We want to help you get the most out of your tools, so we’re with you every step of the way. Your Customer Success Manager will check in with you regularly to make sure we’re meeting your expectations and our MDR services are producing desired outcomes that result in you achieving your security goals.

² Individual steps within the onboarding process may vary slightly based upon customer network, business objectives and security product.

Why Critical Start MDR?

Resolve, not suppress

We resolve every endpoint OAT and only forward those that truly warrant additional investigation by your security team.

Resolve more than 99% of incidents

Escalate less than 0.01% of incidents

Ready to respond 24/7/365

Our certified security experts help you contain and extinguish threats as quickly as possible to stop them from spreading.

Operate as an extension of your security team
Triage and investigate endpoint OATs that are not auto-resolved by our platform and the TBR
Use your tools and our platform to respond to endpoint OATs on your behalf – depending on mutually agreed-upon rules of engagement
Function as an open book with 100% transparency and visibility into every action taken

Trackable security metrics and productivity

Our platform delivers the risk and operational metrics that you need to continuously improve your security program, measure team performance, and align your cybersecurity spend to business outcomes using data that articulates the value of our MDR service.

Experts in threat detection

The Threat Detection Engineering (TDE) team maps detection to the industry-leading MITRE ATT&CK^® Framework, ensuring you are protected against the latest attacker Techniques, Tactics, and Procedures (TTPs).

Fast resolution with MOBILESOC^®

MobileSOC puts the power of our platform in your hands, giving you the ability to triage, escalate, and isolate attacks from your iOS or Android phone, regardless of your location or time of day.

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MDR Services for Trend Micro Vision One for Endpoint

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