2023 Gartner® Market Guide for Managed Detection and Response Services

Critical Start is recognized in the 2023 Gartner Market Guide for Managed Detection and Response Services! “MDR services provide customers with remotely delivered, human led, turnkey, modern SOC functions; ultimately delivering threat disruption and containment. Security and risk management leaders should use this research to identify MDR services that meet their business-driven risk requirements.” (Gartner®, 2023)

Key Findings:

  • Misnamed technology-centric offerings and vendor-delivered service wrappers (VDSW), that fail to deliver human-driven managed detection and response (MDR) services, are causing challenges for buyers looking to identify and select an outcome-driven provider.
  • Turnkey threat detection, investigation and response (TDIR) capabilities are a core requirement for buyers of MDR services who demand remotely delivered services deployed quickly and predictably.
  • MDR buyers must focus on the ability to provide context-driven insights that will directly impact their business objectives, as wide-scale collection of telemetry and automated analysis are insufficient when facing uncommon threats.
  • An increasing number of MDR customers demand that providers are able to remotely initiate measures for active containment or disruption of a threat, yet vendor autonomy still varies. Factors including: trust, geography and the security maturity of the consuming organization affect adoption.

Published 14 February 2023
By Analyst(s): Pete Shoard, Al Price, Mitchell Schneider, Craig Lawson, Andrew Davies

Download the Market Guide!

CRITICALSTART® is listed by Gartner as a Representative Vendor for MDR.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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