Critical Start is recognized in the 2023 Gartner Market Guide for Managed Detection and Response Services! “MDR services provide customers with remotely delivered, human led, turnkey, modern SOC functions; ultimately delivering threat disruption and containment. Security and risk management leaders should use this research to identify MDR services that meet their business-driven risk requirements.” (Gartner®, 2023)
Key Findings:
- Misnamed technology-centric offerings and vendor-delivered service wrappers (VDSW), that fail to deliver human-driven managed detection and response (MDR) services, are causing challenges for buyers looking to identify and select an outcome-driven provider.
- Turnkey threat detection, investigation and response (TDIR) capabilities are a core requirement for buyers of MDR services who demand remotely delivered services deployed quickly and predictably.
- MDR buyers must focus on the ability to provide context-driven insights that will directly impact their business objectives, as wide-scale collection of telemetry and automated analysis are insufficient when facing uncommon threats.
- An increasing number of MDR customers demand that providers are able to remotely initiate measures for active containment or disruption of a threat, yet vendor autonomy still varies. Factors including: trust, geography and the security maturity of the consuming organization affect adoption.
Published 14 February 2023
By Analyst(s): Pete Shoard, Al Price, Mitchell Schneider, Craig Lawson, Andrew Davies
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CRITICALSTART® is listed by Gartner as a Representative Vendor for MDR.
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