Security Operations Leaders: The Chaos Is Real

If you’re a CISO, SOC leader, or InfoSec pro, you’ve felt it.

Alert volumes spike. Tools multiply. And every time someone leaves, tribal knowledge walks out the door.

You’re tasked with protecting your organization without the visibility, context, or speed to actually do it.

“If every day you’re coming in and adding things to your list of priorities, but none of it’s falling off, that’s an issue.” 
— Wyatt Quintero, VP of Security Operations

This is where the right Managed Detection and Response (MDR) partner changes everything.

The Problem: Digital Disorder Is the New (Unfortunate) Normal

Security operations today are fragmented. Each tool has its own dashboard. Logs are scattered. Alerts come in faster than your team can triage.

The result? Burnout. Missed threats. Rising cyber risk.

“The more I have in a single location, the more efficient I am… The more I have to go to 12 different platforms… and try to stitch that all together… the less efficient I am.” 
— Wyatt

What you need isn’t more tech. You need a partner who can unify your threat detection and response without adding more noise.

The Solution: MDR Built by Analysts, for Analysts

The Critical Start MDR platform wasn’t built in a boardroom. It was built by former SOC analysts who lived through alert fatigue and knew what wasn’t working.

“We built it in a sense of having all of our security events from all of our different products and vendors in one location.” 
— Wyatt

This unified MDR platform helps your team:

• See asset deployment gaps instantly 

• Monitor endpoint, identity, network, OT, and cloud in one view 

• Fix log ingestion failures before they become coverage gaps 

• Align detection data with vulnerability management 

• Define rules of engagement so our SOC mirrors your processes

“It’s not always how quickly we identify a threat – it’s also what else we can provide with that visibility to improve overall hygiene.” 
— Wyatt

The Outcome: Faster, Smarter, Human-Led Response

Speed matters. But speed without accuracy is just another risk.

“We can get things done really quickly, but how accurate is that end result? Was I efficient with that speed?” 
— Wyatt

The Critical Start’s MDR platform enables your team to:

• Prioritize real threats, not just alerts 

• Take action on your behalf based on your rules, even at 2:00 AM 

• Leverage integrated playbooks and automations 

• Review every action taken, with full audit trails

“Just because you have another provider performing these services for you doesn’t mean they shouldn’t model what’s currently working in your environment.” 
— Wyatt 

You don’t give up control. You gain capacity with full visibility.

Case Study: Oil States International

When Oil States International came to Critical Start, they were overwhelmed and under-resourced.

“They had just completely been overwhelmed by where do we start? How do I fill these gaps?” 
— Wyatt

With Critical Start, they:

• Mapped a phased plan to reduce risk 

• Closed visibility gaps across infrastructure 

• Used clear reporting to show progress to stakeholders 

• Reduced pressure on a lean internal team

“That relationship just continued to expand… with the same concept of transparency and shared accountability.” 
— Wyatt

Built for How You Work, Not Just How Tools Work

No two environments are the same. Your users, processes, and policies are unique. Your MDR provider should be able to adapt.

“If you’re looking at a solution that says we are one size and it fits everybody, that’s just not the case.” 
— Wyatt

With Critical Start, the platform and SOC are modeled around your operations. Our analysts work with your rules of engagement, so your environment stays consistent, even when we’re the ones responding.

Final Thought: Don’t Start Alone

“To know where you need to get, you have to understand where you are today. And that can’t always be answered by yourself or your team.” 
— Wyatt

Whether or not Critical Start is the right partner for you today, start with clarity. Know your gaps. Build a roadmap. Then solve problems phase by phase without overextending your team.

It’s time to stop reacting and start seeing.

Ready to cut through the chaos?

Let’s build a security operation that works for you.