PLANO, TX – August 29, 2019 – Data shows the number of alerts is up, longer times to investigate and high false-positive rates – Critical Start, a leading provider of Managed Detection and Response (MDR) services, today published new research revealing that Security Operations Center (SOC) analysts continue to face an overwhelming number of alerts each day that are taking longer to investigate, leading five times as many SOC analysts this year to believe their primary job responsibility is simply to “reduce the time it takes to investigate alerts.” The most striking finding is the direct toll the alert overload problem is having on SOC analysts with more than 8 out of 10 reporting that their SOC had experienced at least 10% up to more than 50% analyst churn in the past year.
Critical Start’s second annual report – The Impact of Security Alert Overload – surveyed SOC professionals across enterprises, Managed Security Services Providers (MSSP) and Managed Detection & Response (MDR) providers to evaluate the state of incident response within SOCs from a variety of perspectives, including alert volume and management, business models, customer communications as well as SOC analyst training and turnover.
Key findings from the 2019 report include:
“The research reflects what we are seeing in the industry – as SOCs get overwhelmed with alerts, they begin to ignore low to medium priority alerts, turn off or tune out noisy security applications, and try to hire more bodies in a futile attempt to keep up,” said Rob Davis, CEO at Critical Start. “Combine that stressful work environment with no training and it becomes clear why SOC analyst churn rates are so high, which only results in enterprises being more exposed to risk and security threats.”
About Critical Start
Critical Start, the MDR experts that leave nothing to chance. The company developed the industry’s only cloud-based, SOAR platform that resolves 99% of security events on its own to eliminate compromises and stop breaches. Our mission is simple: protect our customers’ brand while reducing their risk. We do this for enterprises through our award-winning portfolio of end-to-end security services, including MDR and Professional Services. Visit www.criticalstart.com for more information.